Client Technical Support Specialist

5 months ago

Toronto, Canada Benevity Full time

**Meet Benevity**

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

The Dedicated Client Technical Support Specialist provides advanced, personalized support to client administrators by leveraging in-depth knowledge of the Spark Product and Benevity's processes, alongside the specific details of the client's program. This role demands expertise in both the client's program and the Spark Product, ensuring effective collaboration with internal teams for high-quality, timely support tailored to client administrators' needs.

As an excellent communicator, this specialist collaborates closely with Client Success Managers, other technical support members, Project Managers, and various internal teams to deliver optimal outcomes for our clients and Benevity. With a talent for problem-solving, the specialist quickly identifies and communicates effective solutions, prioritizing consistent communication with client administrators to meet their needs effectively.

Building strong, trusting relationships with clients is fundamental, highlighting the specialist's role in providing a superior tier 2 support experience that our client administrators value.

**What you'll do**:

- Play a key role in maintaining Benevity's top-tier client success standards
- Enable clients to fully leverage Benevity and its product suite for successful outcomes
- Continuously develop expertise in Benevity's offerings
- Establish strong connections with client administrators
- Assist clients with reporting, configuration, product features, and process inquiries to support strategic objectives and program growth
- Support clients in daily program management and adapt to changes or new feature adoption
- Utilize knowledge of Benevity's products and processes for scalable, efficient solutions
- Identify trends in client requests to enhance Benevity's processes and products
- Foster positive relationships with both external and internal stakeholders for prompt, quality resolutions

**What you'll bring**:

- 3+ years in Client Support, Technical Support, or Account Management
- Strong communication and analytical skills, adept at synthesizing and articulating key points
- Exceptional written, verbal, and phone communication skills
- Client-focused with a dedication to quality outcomes
- Success-driven with a clear vision and organizational skills
- Proficient problem solver with a knack for process improvement
- Analytical, with an eye for both big picture and details
- Technically adept, willing to investigate and resolve challenges
- Familiarity with Access databases
- HTML knowledge is a plus
- Growth mindset, eager to learn and improve
- Professional, upholding high standards and timely project completion
- Flexible, knows when to adapt processes
- Results-oriented, resourceful, and committed to promises
- Positive, can-do attitude, adaptable to a fast-paced environment
- Motivated self-starter, effective independently and in teams
- Influential through relationships, expertise, and data
- Experience with B2B SaaS, technology, and a passion for nonprofits
- Background in community investment and employee giving programs beneficial

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and te

  • Client Technical Support Specialist

    5 months ago

    Toronto, Canada Benevity Full time

    **Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada Tejas Consultants Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide solutions to...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada Tejas Consultants Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide solutions to...

  • Field Technical Specialist

    3 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job Title: Field Computer SpecialistJob Summary:We are seeking a highly skilled Field Computer Specialist to join our team at KNG Technical Inc. The ideal candidate will have a strong background in computer systems, technical support, and clinical laboratory experience.Key Responsibilities:Perform on-site application studies and lab evaluations to ensure...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada GenieAll Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at GenieAll. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting and resolving technical issues, providing training and guidance,...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada GenieAll Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at GenieAll. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. Your primary goal will be to ensure that our clients receive the highest level of service and...

  • Technical Support Advisor

    12 hours ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our employees and clients.Job Summary:The Technical Support Specialist will be...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our employees and clients.Job Summary:The Technical Support Specialist will be...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Epsilon Solutions LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon Solutions LTD.Job SummaryThe Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Epsilon Solutions LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon Solutions LTD.Job SummaryThe Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Epsilon Solutions LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon Solutions LTD.Job SummaryThe Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Epsilon Solutions LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon Solutions LTD.Job SummaryThe Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Job Summary:The Technical Support Specialist will be...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at WZMH Architects. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Job Summary:The Technical Support Specialist will be...