Sales Support Supervisor

3 weeks ago

Vancouver, Canada Rogers Communications Full time

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

Rogers Sports & Media is seeking a **Sales Support Supervisor** **to manage the BC coordinator team. Overseeing the regional sales support staff across BC, the position will lead the team and develop a singular sales support solution for the Vancouver, Fraser Valley, Victoria, and Whistler/Squamish sales offices. The position will report directly to the GSM (Director) Rogers Media BC.

**What you will do**:

- Manage a local/regional BC sales support staff
- Assist in day-to-day coordinator work and training when necessary, including but not limited to Salesforce, S4M, Wide Orbit, Operative etc.
- Streamline workflows and suggest priority areas
- Activate policies and procedures to be executed by all sales coordinators across the region
- Develop sales support staff through on-going development plans and regular performance reviews
- Assess coordinator skills and in-market demands and build a plan to ensure all coordinators can alleviate administrative requirements from the sales team
- Provide administrative assistance/executive assistance as needed to the BC Director of Sales and Market Sales Managers
- Liaise with all functional workgroups including but not limited to, BC&I, production/creative, traffic, credit/AR, Salesforce and digital teams
- Ongoing formalized and consistent team communication and coordination of work
- Regular formal meetings with coordinators
- Consistent communication to sales and management teams on any updates and requirements for the RSM Marketplace, Salesforce, order systems etc.
- Provoke thought leadership amongst the sales coordinators
- Assist in the retention and growth of advertising revenue across multiple media platforms including television, radio and digital and OOH
- Ensure the coordinator team is equipped to build professional, consistent, creative, and high-level PowerPoint Presentations
- Ensure the team is aligned on the processes regarding handling of all discrepancies/credit procedures and reporting of all to clients/account team
- Provide proficient and timely service to internal and external customers
- Oversee the management and updating of the client database
- Oversee and ensure the preparation of media kits and update sales materials as required
- Oversee or prepare weekly sales reports
- Respond to agency & client calls/requests
- Track and process invoices and expenses
- Other duties as required
- Operate within the Rogers Sports & Media sales guidelines and uphold Rogers values.
- Assist with event planning and ticket distribution

**What you will bring**:

- Curiosity and drive for constant learning
- A keen eye for detail and the ability to anticipate needs
- Strong organizational skills with the ability to prioritize in a fast
- paced sales environment.
- Creative problem solver
- Solid understanding of business professionalism and the ability to work in a collaborative team environment.
- Excellent communication and interpersonal skills.
- Self-motivator
- Self-sufficient, disciplined, enthusiastic, and a positive can-do attitude.
- High proficiency in MS Office - PowerPoint, Excel, Outlook Advanced usage required, ability to build high level sales decks in PowerPoint, macro creation and beyond in excel is a must
- Experience in Salesforce and S4M is required; Wide Orbit, and/or Operative a benefit.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 2440 Ash St (094), Vancouver, BC
Travel Requirements: No Selection
Posting Category/Function: Sales & Account Support
Requisition ID: 278424

Posting Notes: Rogers Sports & Media

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