Service Contract and Training Administrator

2 weeks ago

Mississauga, Canada Arjo Canada Full time

**Empowering careers at ARJO**

**What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day
- Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging._

Position: Service Contract and Training Administrator

Location: Mississauga, ON

Job type: Fulltime

**The impact you will have**

As a Service Contract and Training Administrator, you will responsible for the regular maintenance of service contracts, including changes in agreement details as well as annual renewals for all Arjo service customers. This position is also responsible for providing administrative/creative support in creating training material and technical resources in collaboration with technical experts.

As a Service Contract and Training Administrator**,** you will be responsible for:

- Assist in ERP system launch: Aid in the introduction of a new ERP system, ensuring a smooth transition and implementation process.
- Manage service agreement renewals: Create annual renewal documents, adjust pricing, and process changes in the system for service agreements.
- Customize ERP system fields: Develop new service-related fields upon request, including agreement types, parts, and labor categories.
- Handle corporate account requirements: Validate service agreements, update equipment lists, and ensure accurate invoicing based on unique program needs.
- Provide back-office support: Make changes to field service orders and maintain current service information in the ERP system.
- Understand system functionalities: Possess comprehensive knowledge of the ERP system to offer additional administrative support as required.
- Develop technical training materials: Collaborate with experts to create training resources for technicians, focusing on repair and maintenance.
- Produce diverse content: Utilize creative and technical skills to generate various content types such as documents, presentations, videos, and interactive tools.

**The skills you will need**
- System administration experience: 1-3 years' experience, including expertise in ERP systems and a solid grasp of service management principles.
- Proficiency in service-based ERP systems: Familiarity with using service-based ERP systems, with preference for experience with Infor M3.
- Training and launch experience: Bonus points for involvement in ERP system launches or providing training on ERP systems.
- Problem-solving skills: Strong ability to solve complex problems efficiently.
- Organization and results orientation: Highly organized and driven to achieve results in all tasks undertaken.

**What we will offer in return**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
- Full Benefit Coverage - medical, dental, vision, life insurance
- Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Statutory Holiday Substitution Program
- Volunteer Time Off Program - paid time off to volunteer
- Participation in social and wellness events
- Base pay and variable compensation. Vary based on the nature of the job
- Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we

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