IT Technical Support

2 weeks ago


SaintLaurent, Canada ITF Technologies Inc Full time

Responsible for providing excellent customer service and IT support to users as well as ensuring maintenance and support of computer equipment and software.

**JOB DESCRIPTION**
- Provide level 1 technical support to users (hardware and software) on a Windows platform
- Escalate and resolve technical issues, user issues received through the user help service
- Install, configure and deploy new computers
- Manage installations, configuration and upgrades of IT Equipment and software
- Maintain up-to-date inventory of equipment and software
- Participate and provide on-site support to network, servers and/or workstation projects.
- Maintain and monitor backups for proper functionality and recovery
- Promote and participate in the implementation of IT security best practices
- Document all activities as required by internal processes and procedures
- Perform other duties as required

**REQUIREMENTS**
- **Education**: DEC/AEC technical or DES/DEP combined with relevant experience; MCSE, MCP or other certification would be an asset
- **Experience **:Minimum 2 years’ experience in a similar position
- Knowledge of programming languages (JAVA, VB, VB.net, Python, others) will be considered an asset.
- **Skills**: Strong customer service and communication skills; excellent self-management and teamwork skills, and ability to meet tight deadlines; Strong organizational, prioritization and problem solving skills; Ability to learn quickly. Ability to do heavy lifting and physical work as required. Fluency in written and oral communication in both English and French

**Job Types**: Full-time, Permanent

**Salary**: From $41,600.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location


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