Customer Service Representative

2 weeks ago

Woodbridge, Canada Walker Environmental Full time

Do you want to build a meaningful career in a thriving and welcoming company?

Do you want to go to work every day with awesome people who want you to succeed - and rely on you for their success too?

Do you want to learn how a prosperous and environmentally-conscious business runs - from the inside out?

If so, Walker Environmental in Woodbridge, ON could be the place for you.

**Walker Environmental**

Walker Environmental, a division of Walker Industries, is a leading resource recovery and waste management company. The company owns and operates landfills, waste transfer and haulage facilities, biosolids processing plants, composting facilities, food/residual organic processing facilities and landfill gas renewable energy projects throughout Canada. Our product brands, created from the recovery of resources often considered waste, include N-Rich®, All Treat Farms® and Gro-Bark®.

**Bilingual Customer Service Representative**

Today, we are seeking a dynamic individual who possesses: excellent communication skills, superior customer service experience in a call center environment, and strong computer proficiency to join our Customer Service Team in Woodbridge, ON.

As a member of our logistics team, you will be delivering front line customer service support for our food industry customers located across Canada. We will provide you with a comprehensive training program that allows you to work at the highest level of efficiency.

Your goal as a bilingual CSR is to provide cost effective routing. Specifically you’ll:

- Dispatch drivers and vehicles to routine and emergency grease trap cleaning
- Address customer inquiries about their accounts, schedules, and services
- Follow up with customers who need extra information or attention, ensuring each one gets what they need

The best customer service representatives are **organized** and **detail-oriented** - they can create complex dispatch plans in an efficient way. They are relentless **problem-solvers**, staying with a customer, following up, until the customer is thrilled. And they are **people-people**, who love to help customers and each other thrive.

Add to that a **positive attitude** and **willingness to learn**, and you’ll have limitless opportunity to gain skills and advance your career at Walker Environmental.

**Qualifications**

The following qualifications will help you stand out:

- Bilingual (English and French) is preferred
- Experience in a customer service role
- Exceptional telephone etiquette coupled with active listening skills
- Experience in scheduling, routing and dispatching trucks is strongly preferred.
- Proficient computer navigation and keyboarding skills
- High school diploma or GED

**Working at Walker Industries**

Established in 1887, we are proud to be a fifth-generation, family-owned, Canadian company. Our group of companies includes aggregates, paving & construction, emulsions and environmental waste & recycling solutions. We are known for our philanthropy and ‘above and beyond’ service to our customers and communities.

There’s a lot more we’re proud of too.

We’re proud to be growing, serving more customers and providing more jobs across Canada and the United States.

We’re proud of our environmental stewardship - turning waste into useful products and energy and working to the highest standards of disposal.

We’re proud to use the best tools and technology in the business - serving our customers well and keeping our employees safe.

And we’re proud of an awesome people-first culture. Working here means being part of a team - not a cog in a machine. Everyone at Walker has a voice.

**How to Apply

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