Customer Success Representative

3 weeks ago

Toronto, Canada BudSense Full time

**Customer Success Lead**

**The Team**

The BudSense team is full of highly capable, motivated, and dynamic people. We are a startup by every sense of the word. We don’t believe in putting people in boxes. We aim to create opportunities for our team members to reach their full potential by mastering their primary skills and turning interests, weaknesses, and ambitions into secondary tools.

**Our Values**

BudSense is built from the ground up using our unique cannabis retail industry experience. We are a value driven organization fueled by our customers' pain points, current needs, and future ambitions. BudSense’s value structure is built around humility, empowerment, and collaboration.

**The Product**

BudSense is a software solution created to manage retail cannabis product menus and merchandising. BudSense is designed to empower retail stores through better menu management. BudSense allows retail operators to manage in-store merchandising channels such as digital signage, print menus and print cards from one easy-to-use system.

BudSense improves in-store customer experience and drives profitability by giving retailers the ability to promote specific products, move dead stock, and accurately communicate real-time inventory.

**Our Customers**

BudSense is quickly becoming the leading cannabis merchandising solution in Canada while also gaining traction in the US. Don’t take our word for it, you deserve references as well. This is what our customers say about BudSense.

“Out of our whole tech-stack, BudSense is our favorite by far” - Brad from Ingram and Sons

“The updates Budsense has been pushing through have been phenomenal, and I'm excited to see how much more we can improve the store experience and crew workflow once these updates are live.” - Jeff from Farmer Jane

“These emojis are a game changer. Instantly made me want to buy the lowest THC hybrid just because of the pineapple emoji. Your product just keeps getting better” - Danny from Douglasdale Cannabis

**Where we are going - with your help**

We have the best kind of problem to solve - we’re growing.

Our product is currently being used by over 700 retail locations in Canada and the US. With your help we will achieve our 2024 growth plan of 900 stores in Canada and the US.

We can’t do it alone, we need your help to make it happen. We are looking for you, a superstar Customer Success Representative who will enhance both our customers' experience and our teams. We are an industry leading team with an industry leading product that's trusted by cannabis retailers. We help retailers build better menus and sell more weed by solving their menu merchandising issues.

You are the missing piece we are looking for. Together with our team, you’ll assist in creating and maintaining a thriving customer community across North America.

**Customer Success Representative**

Customer Success, Customer Support, Database Maintenance

Preferred Experience - Cannabis Retail Management
- You’re a people person You get joy out of making a customer's life easier and are genuinely curious about learning about their needs and wants
- You’re naturally curious about technology, software as a service, and B2B businesses.
- You figure out how to fix the problem instead of plotting who to blame.
- You love to understand other people’s perspectives
- You say what you’re thinking and are objective with your feedback, seeking the truth in every conversation.
- You relish in collaborative achievement
- You enjoy modifying your playbook with new techniques and emerging technologies

**The Position - Customer Success Representative**

Our customers are the heartbeat of BudSense. Without them we don’t have anything. A BudSense customer success representative takes our values and opportunity and creates meaningful customer experiences for our current and future customers.

As BudSense’s Customer Success Representative you will require outstanding interpersonal skills, attention to technical details, rock solid writing skills, next level organization, and effective decision-making with an easy going personality.

Your role will be collaborative with operations, customer support, and most importantly our customers.

Where you start will not be where you finish. BudSense fosters an environment of growth. Your role, objectives, expectations, and goals will be in a state of change and improvement.

**We’ll Trust you to**:

- Create and maintain meaningful relationships with our customers
- Onboard our 1 to 5 store operators
- Check in with regularly with customers to ensure ongoing success
- Lead our bi-weekly webinar
- Create resources for customers in our knowledge base
- Assist in maintaining our industry leading product database

**Required Skills**:

- Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
- Ability to facilitate a sales cycle with multiple stakeholders includin

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