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Customer Success Representative
1 week ago
At Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.
Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change. We're passionate. We're proactive. We take pride in our work, and we love a good challenge. Sound like you?Opportunity Summary:
Primary Responsibilities:
- Monitor customer usage data and license compliance
- Assist CSMs with preparing content for Quarterly Business Reviews
- Facilitate interaction and workflow among project team members to ensure timely deliverables
- Collaborate, problemsolve and strategize with CSMs on upcoming contract renewals
- Drive crossteam collaboration between sales, customer success, professional services, technical support and other internal teams to fuel customer success
- Identify new opportunities for growth and expansion
- Assist with various special projects to support the Customer Success organization
Requirements:
- Bachelor's degree or equivalent credentials or experience
- Customer oriented attitude and problemsolving aptitude
- Excellent written and oral communication skills with a wide range of audiences
- Eagerness to learn, receive feedback and continuously improve
- Strong organizational and time management skills and the ability to manage multiple customers and projects simultaneously
- Experience with Salesforce or other CRM systems preferred, but not required
- 2+ years in clientfacing roles for software companies, or other relevant work experience is preferred but not mandatory
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