Customer Satisfaction Representative

1 week ago


Belle River, Ontario, Canada Mperiall Professional Services LTD Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 3 years to less than 5 years

Work setting:

  • Rural area
  • Urban area
  • Various locations
  • Outside Canada

Tasks:

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Act as spokesperson for an organization
  • Answer written and oral inquiries
  • Coordinate special publicity events and promotions
  • Assist in the preparation of brochures, reports, newsletters and other material

Computer and technology knowledge:

  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office

Transportation/travel information:

  • Own transportation
  • Willing to travel

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Overtime required
  • Tight deadlines
  • Work under pressure

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Dependability
  • Judgement
  • Ability to multitask
  • Quick learner

Screening questions:

  • Are you available for shift or oncall work?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Health benefits:

  • Health care plan

Other benefits:

  • Free parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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