Technical Service Representative

6 months ago

Toronto, Canada Sherwin-Williams Full time

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colours Show

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

CORE RESPONSIBILITIES AND TASKS:

- Ensure products being used by customers meet expectations
- Ensure customer quality and service expectations are met.
- Eliminate or reduce customer complaints.
- Help achieve or exceed sales goals.Help achieve or exceed profitability goals.
- Help increase gallon growth.
- Communicate competitive information, new products and selling issues to Division Sales Management.
- Communicate extended product knowledge in division Industrial segments.
- Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
- Manage product test runs at designated customer facilities.
- Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.Maintain contact with laboratory on current technical issues.
- Assist with equipment installations and various line or equipment modifications/adjustments.
- Conduct technical training seminars at customers’ facilities.
- Evaluate product complaints and decide best way to resolve problem.
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Advise customers of product line changes and improvements.Maintain expertise in equipment use and surface preparation.
- Shade product batches using intermix system/phoenix system.
- Assist customers with product inventory control/re-ordering.
- Evaluate product complaints and decide the best way to resolve the problem.
- Assist sales reps by preparing samples, panels, etc. for presentations.
- Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
- Maintain customer technical service issues on file for follow-up.
- Troubleshoot and resolve customer problems with spray equipment.
- Document and refer potential sales leads to appropriate sales rep.
- Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
- Other duties as assigned.
- **FORMAL EDUCATION**:
**Required**:
High School or GED Equivalent

**Preferred**:

- Associate or Trade Degree Bachelor’s Degree

**KNOWLEDGE & EXPERIENCE**:
**Required**:

- 1-2 years of related experience 1+ years of “meeting expectations” or better performance appraisals

**Preferred**:
Prior experience in one or more of the following areas: Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager

**TECHNICAL/SKILL REQUIREMENTS**:
**Required**:

- Must be able to pass a color blindness test
- Must be able to pass a respirator fit test
- Must be able to use a phone
- Must have valid drivers license and ability to drive company vehicle as part of duties if provided with one
- Must have demonstrated knowledge of and proficiency in Salesforce

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