Bdc Team Lead

7 months ago

Thornhill, Canada Pfaff Automotive Full time

BDC Team Lead

Honda of Thornhill Thornhill, ON L4J1A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

**Summary**

This position is responsible for oversee ing the function, development and success of the BDC Team and employees in conjunction with ensuring premium customer experience to Pfaff’s Customer base by way of proactive customer contact.

**Duties and Responsibilities**
- Lead customer relations process management by observing, installing, and training approved CR M processes, to ensure our customer’s perspective comes first.
- Develop accountable, continuous improvement plans for BDCs, by observations and conducting coaching sessions.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current Service offerings, and dealership and manufacturer events and promotions.
- Investigate ways to leverage the CRM software to manage the inbound inquiry and outbound contact to that will make the team more efficient.
- Closely track trends, and workloads to capitalize on areas that add value to the customer and ensure operational expectations are met.
- Continually managing, reviewing and reporting KPI performance with the Service Team.

**Skills and Qualifications**
- Must have experience in management or supervisory role within a call center environment.
- Experience in automotive industry an asset.
- Experience with CRM skills, CDK, Reynolds, ISPA and Dealermine is an asset.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Proactive forward thinker.
- Ability to adapt to a flexible schedule.
- Ability to prioritize and organize work in a multi-tasked environment.
- Familiar with coaching models from a development perspective
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- An inherent affinity towards automobiles.
- Detail oriented and excellent organization and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

  • Bdc Team Lead

    7 months ago

    Thornhill, Canada AcuraHonda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Bdc Team Leader

    7 months ago

    Thornhill, Canada AcuraHonda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Automotive Bdc Sales

    4 months ago

    Thornhill, Canada Honda of Thornhill Full time

    Automotive BDC Sales Honda of Thornhill, Thornhill, ON L4J1A1 If you are a people person with exceptional communication skills, a passion for automobiles and dedicated to delivering top-notch customer service, you could be the perfect fit for this role at Honda of Thornhill! Now in partnership with North America’s largest automotive retailer, Lithia and...

  • Bdc Manager

    7 days ago

    Thornhill, Canada CarHub Automotive Group Full time

    CarHub Automotive Group is looking for a forward-thinking leader who is excited to continually learn, work hard, and take ownership of their role. We invest greatly in being at the forefront of innovation, improving the overall customer experience, simplifying the car buying experience, and placing great emphasis on our online...

  • Bdc Manager

    6 months ago

    Thornhill, Canada CarHub - North York Chrysler Full time

    _Location: Thornhill, ON, L4J 1V8_ At CarHub We are in search of a dedicated and passionate Customer Relationship Lead. **What We Can Offer You**: Competitive salary plus bonus Extended Health and Dental benefits Opportunity for career growth **Responsibilities**: Lead Management & Follow-Up**: - Promptly and effectively follow up with incoming...

  • Automotive Sales Team Leader

    7 months ago

    Thornhill, Canada Carhub Automotive Thornhill Bolton Full time

    Sales Department - Team Lead Locations in Thornhill & Bolton CarHub Automotive is looking for a forward-thinking Automotive Sales team leader who is excited to continually learn, and take ownership of their role. **Summary**: The primary responsibilities of the Sales Department Follow up including collaborating closely with the sales representatives to...

  • Bdc Representative Automotive

    6 months ago

    Thornhill, Canada Carhub - North York Chrysler Full time

    **CarHub North York Chrysler **is one of Canada's leading dealerships with one of the largest inventories of both new and pre-owned vehicles. We invest greatly in being at the forefront of innovation, improving the overall customer experience, simplifying the car buying experience and place great emphasis on our online presence **This position is perfect...

  • Business Development Representative

    1 week ago

    Thornhill, Canada Acura of Thornhill Full time

    Business Development Representative - Sales Portfolio Acura of Thornhill, Thornhill, ON L4J1A1 If you are a people person with exceptional communication skills, a passion for automobiles and dedicated to delivering top-notch customer service, you could be the perfect fit for this role at Acura of Thornhill! Now in partnership with North America’s...

  • Bdc 'call Centre'

    6 months ago

    Thornhill, Canada Yonge Steeles Ford Lincoln Sales Ltd. Full time

    '''Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong...

  • Customer Success Team Lead

    1 month ago

    Thornhill, Canada Galderma Full time

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...

  • Receptionist Team Lead

    6 months ago

    Thornhill, Canada Smith Veterinary Hospital Full time

    The Receptionist Team Leader is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a client friendly service model, participating in a supportive work environment, and by communicating openly with the medical team, the Team Leader supports the growth and vision of...

  • Business Development Coordinator

    6 days ago

    Thornhill, Canada Acura of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Optometric Assistant/ Team Lead

    6 days ago

    Thornhill, Canada Thornhill Vision Care Full time

    Looking for an enthusiastic, motivated, and experienced Optometric Assistant/ Team Lead for a busy full-scope optometric practice. Interest or experience in medical aesthetics technologies would be an asset. Duties and responsibilities include: - Scheduling appointments for patients and performing general clerical duties - Processing insurance claims and...

  • Team Lead, Open Order Management

    3 days ago

    Thornhill, Canada Grainger Canada Full time

    **Primary Function**: This role is part of a team that is responsible for managing rejected orders and open orders. The team lead is responsible to manage day to day escalations, be an informal leader, provide the tools, data and analytics, take initiative and lead process improvement projects with CI mindset to reduce rejection and fulfill/close open...

  • Service Advisor- Night Shift

    7 months ago

    Thornhill, Canada Thornhill Hyundai Full time

    **The Phaeton Automotive Group** is looking to hire a full-time **Service Advisor - Night Shift** to join the **Thornhill Hyundai** team: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Benefits of working with us**: - Newly renovated state of the art...

  • Overnight Lead

    7 months ago

    Thornhill, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Overnight Lead at Walmart Canada is a great way to gain valuable experience in the retail industry. A Lead Department Manager - Overnights leads a team by adhering to the basic beliefs and values of Walmart. This team has accountability to stock shelves, set up displays, and ensure that the store is always...

  • Digital Media Lead

    1 month ago

    Thornhill, Canada Grainger Full time

    **Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Digital Media Lead

    5 days ago

    Thornhill, Canada Grainger Full time

    **Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Document Control Lead

    1 month ago

    Thornhill, Canada AECOM Full time

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Project Controls Lead

    7 months ago

    Thornhill, Canada WSP Full time

    The Opportunity: WSP is growing and has an opportunity for an experienced Project Controls Person to lead a team of Project Controls Analysts in our Water and Wastewater practice. Why choose WSP? - We value and are committed to upholding a culture of **inclusion **and **belonging**: - Our **Flexible **Work Policy - we recognize the importance of balance in...