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Office Administrator

1 month ago

Vancouver, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

Compensation: $22.50 p/h

**As the Showroom Administrator you will...**:

- Be an approachable first point of contact for customers
- Field any incoming calls and inquiries
- Assist in administrative duties to run store administration
- Work closely with our Sales and Customer Support Team to provide timely, proactive service and support

**We hope you are passionate about**:

- Customer Service - You are a people person who uses your skills to create great rapport with customers
- Teamwork - You are a team player who can also thrive independently
- Joining a fun, fast-paced environment

**The experience we need**:

- Experience working in an administrative/customer service role
- Fast and accurate data entry skills with the ability to multi-task
- Experience managing customer conflict and escalation
- Proficiency in Microsoft Office
- **Must be able to work weekends**:

- **Must be able to drive to various lower mainland locations.**

**Bonus Points if**:

- You exude energy, enthusiasm, and positivity
- You are willing to work additional time when necessary to complete tasks and meet deadlines

**Work Environment**:

- Showroom environment
- 18 hours/week: Fridays 4pm-8pm, Saturdays 8:30am-5pm, Sundays 11am-5pm (Should be available for extra shifts for training and sales events)

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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