Product Support Manager

7 months ago

Woodbridge, Canada Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

**Why you want this job and why it is awesome**

As a Product Support Manager, you will develop, implement, and maintain effective equipment management processes between Caterpillar, dealers, and assigned accounts within the Canada mining region. You will establish and maintain high-level relationships with business decision makers. Influence equipment management practices at the account and dealer level to minimize Caterpillar and dealer liabilities. Positions reporting directly or indirectly to this position include Service Representatives, Product Support Analysts, and Engineering Interns.

**What you will do**:

- Determine service level standards for customer service requests for product lines.
- Answer technical questions for complex issues and procedures or handle technical problems with customers' products.
- Prioritize and implement product improvements related to customer issues and manage cost impact.
- Implement service strategies for a given product to improve its repairability and maintenance.
- Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
- This position acts as a senior consultant to dealer and customer operations managers as well as executive management advising on strategic direction for account management and equipment management activities. Consulting with CGM, dealers, and districts on parts sales and service support requirements for assigned accounts. Direct Caterpillar and dealer activities to assure product health to maintain and enhance PINS growth and reduce the impact of product health issues for all parties.
- The position provides leadership to a work unit of primarily management/professional employees where monitoring and reviewing the work of team members is required as well as training, developing, and mentoring.
- Responsible for managing account-related personnel issues and providing input to performance evaluation of subordinates.
- Internal customers include various contacts in a portion of Caterpillar's worldwide operations. External contacts include various Caterpillar dealers and mining companies who purchase services offered by Caterpillar and supply services to mining customers.
- The position often confronts complex issues or problems which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches. The incumbent may modify existing approaches or develop new solutions.
- The incumbent sets priorities and establishes a work plan to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Machine and Parts sales, Continuous Improvement, Dealer Service Operations, Timeliness, Efficiency, Cost Savings, Dealer Process Quality, Mine Site KPI Achievement, etc. The position changes the way work is performed to meet quality goals for the measure(s) stated.

**What Skills you will have**:
**Technical Excellence**:Extensive experience in product support, commercial, or site performance.

**Effective Communications**:Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or coach others inside and outside the business unit and Caterpillar to take specific actions. Must have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Must have the ability to work and set priorities for self and for the work team without day-to-day direct supervision.

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Data Gathering & Analysis**:Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relat

  • Technical Product Support Specialist

    3 weeks ago

    Woodbridge, Ontario, Canada Quantum Management Services Ltd. Full time

    Job OverviewQuantum Management Services Ltd. is seeking a dynamic and motivated Bilingual Customer Care Specialist to join their team onsite in Woodbridge, ON.Salary$60,000 - $80,000 per year, depending on experience.Job DescriptionIn this role, you'll support team members, gain in-depth knowledge of products and processes, and work towards directly...

  • Production Manager

    7 months ago

    Woodbridge, Canada HLS Linen Services Full time

    HLST is looking for an experienced Production Manager to work in a very large laundry facility. Must be organized, work well under pressure and have experience with scheduling, be organized and have experienced managing staff of over 50. Must have a minimum of 3 years experience in a manufacturing facility We offer a great benefit package. Must have a...

  • Production Manager

    3 months ago

    Woodbridge, Canada North Temp Glass Ltd. Full time

    **Production Manager (Glass Fabrication)** We are looking for an organized hands-on **Production Manager** to take ownership of all manufacturing processes at our plant. The Production Manager will oversee all daily operations of a glass fabrication plant from production and manufacturing to ensuring deadlines are met and policies and procedures are...

  • Production Manager

    6 months ago

    Woodbridge, Canada Give and Go Prepared Foods Corp Full time

    **Give and Go Prepared Foods is a leading, and growing, North American manufacturer of baked goods. As a proud member of the Mondelez family, we have consumer-recognized brands in all our core categories, significant strategic acquisitions under our belt, and much, much more in the works. If you are looking for a company that has opportunity for growth,...

  • Production Manager

    6 months ago

    Woodbridge, Canada North Temp Architectural Glass Products Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 32 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Develop production schedules and duty assignments to ensure proper functioning - Evaluate daily operations - Maintain an...

  • Production Manager

    2 months ago

    Woodbridge, Canada North Temp Glass Ltd. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 32 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Develop production schedules and duty assignments to ensure proper functioning - Evaluate daily...

  • Shift Production Manager

    7 months ago

    Woodbridge, Canada Specialized Metal Fabricators Inc. Full time

    Job Overview: We are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for overseeing the production process, ensuring quality control, and managing a team of employees. This is a key leadership role that requires strong organizational skills and the ability to drive process...

  • Assistant Production Manager

    3 months ago

    Woodbridge, Canada Ozery Family Bakery Full time

    The Assistant Manager, reporting to the Operations Manager, is responsible for ensuring the coordination and accountability of Supervisors in overseeing production activities. This role involves verifying accurate order entry in the ERP system, arranging production schedules, enforcing quality and food safety policies, and managing various operational tasks...

  • Product Manager

    6 months ago

    Woodbridge, Canada PerkinElmer Full time

    **The Company** **Purpose** As a Gas Chromatography Product Manager, you will be responsible for defining the vision, strategy, and direction for our GC product portfolio. Your role involves ensuring alignment with overall business objectives, gathering customer insights, prioritizing product requirements, and guiding product development through the entire...

  • Atomic Spectroscopy Technical Product Manager

    7 months ago

    Woodbridge, Canada PerkinElmer Full time

    **Technical Product Manager** **Job Description Summary**: Responsible for delivering high-quality, relevant scientific content to the business, including, but not limited to **Key Responsibilities**: - Driving NPI technical readiness. This includes defining user specifications, testing to new product specifications and not limited to, software...

  • Sheet Metal Production Manager

    6 months ago

    Woodbridge, Canada Reversomatic Manufacturing Ltd. Full time

    **SHEET METAL PRODUCTION MANAGER** Job Overview We are seeking a highly skilled and experienced Production Manager to oversee our manufacturing operations. The Production Manager will be responsible for ensuring efficient production processes, meeting production targets, and maintaining high-quality standards. This role requires strong leadership...

  • Production Coordinator

    7 months ago

    Woodbridge, Canada Sigma Workforce Solutions Full time

    Job Summary: Production Coordinator will co-ordinate and direct the activities in production to maximize productivity, maintain quality, and inspect products to verify production specifications are met. Key Accountabilities: - Responsible for coordinating the production process from order to delivery to the customer - Coordinating the production of orders,...

  • Senior Beauty Products Manager

    3 weeks ago

    Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    About Conair Consumer Products ULCWe are a leading beauty care and small kitchen appliances company operating in Canada with brands such as Conair, Cuisinart, and BaBylissPro.Job OverviewThe Director, Product Management - Beauty will lead the development, performance, and lifecycle management for all product categories within our Beauty...

  • Production Scheduler

    2 months ago

    Woodbridge, Canada Advisor Works Full time

    **Overview** Our client - Woodbridge Pallet - is seeking a New Pallet Production Scheduler **Afternoon-evenings 2:30-11:30 PM Monday-Friday** **About Woodbridge Pallet** Woodbridge Pallet is the North American leader in newly manufactured and recycled pallets. Now, with 3 locations in Toronto, Mississauga, and Vaughan, this is your opportunity to build a...

  • Production Manager

    1 month ago

    Woodbridge, Canada Boreal Architectural Ltd. Full time

    **Position Title**: Production Manager **Reports To**: General Manager **Location**: Vaughan, ON (Woodbridge) **Employment Type**: Full-time **Role Overview**: The Production Manager will oversee all aspects of manufacturing operations in the millwork and door fabrication shop. They will ensure projects are completed on time, within budget, and to the...

  • Product Development Manager

    2 weeks ago

    Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC: Director, Product Management - BeautyLocated in Woodbridge, Ontario, and with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company serving the retail and professional markets in Canada. Our portfolio includes brands such as Conair, Cuisinart, and BaBylissPro.Job OverviewWe are seeking an...

  • Product Assistant

    1 month ago

    Woodbridge, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a Global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair,...

  • Director, Product Management

    4 weeks ago

    Woodbridge, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair,...

  • Director, Product Management

    4 weeks ago

    Woodbridge, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair,...

  • Director, Product Management

    4 weeks ago

    Woodbridge, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair,...