Technical Product Support Specialist

7 days ago


Woodbridge, Ontario, Canada Quantum Management Services Ltd. Full time
Job Overview

Quantum Management Services Ltd. is seeking a dynamic and motivated Bilingual Customer Care Specialist to join their team onsite in Woodbridge, ON.

Salary

$60,000 - $80,000 per year, depending on experience.

Job Description

In this role, you'll support team members, gain in-depth knowledge of products and processes, and work towards directly assisting customers and intercompany associates with their daily needs.

You'll play a key role in building strong relationships with customers, sales teams, and support departments to deliver an exceptional customer experience, fostering future growth and success.

This includes providing outstanding support for French-speaking customers in a technical product environment, including handling inquiries, pricing and discounts, order entry, follow-ups, and after-sales support.

Main Responsibilities:

  • Build strong relationships and foster understanding with customers, sales teams, teammates, and support departments to meet and exceed customer expectations consistently.
  • Fluent in French and English (Bilingual).
  • 2-3 years of experience as a Customer Care Specialist supporting custom products or building materials.
  • Solid understanding of customer service principles and practices.
  • Proficiency in CRM tools, MS Office applications, and experience navigating ERP systems like JD Edwards.
  • Knowledge of manufacturing and/or building material products is an asset.
  • Proven ability to deliver excellent customer support in a fast-paced environment.
  • A passion for learning and providing technical guidance on products.
  • Excellent relationship-building skills, including conflict resolution and credibility with internal and external stakeholders.
Requirements

To be successful in this role, you should have the following qualifications:

  • Bachelor's degree in Business Administration or related field.
  • Fluency in both English and French.
  • Strong communication and interpersonal skills.
  • Ability to navigate through a large manufacturing facility on occasion.
Benefits

We offer a competitive salary and benefits package, including:

  • Ongoing training and development opportunities.
  • Opportunities for advancement within the company.
  • A dynamic and supportive work environment.


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