Group Benefits Service Representative

2 weeks ago

Waterloo, Canada Simply Benefits Full time

**Group Benefits Service Representative**

**Who we are**

We’re a Kelowna based Third Party Administrator/Payor (TPA/TPP) improving the health benefits experience for employers, insurers and, well, everybody Our team leverages digital-focused strategies to provide members with fast, easy and thoughtful benefits experiences. To put it simply, we provide group benefits plans, but we’re a technology company first. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.

**What we’re looking for**

We’re looking for a Group Benefits Service Representative to work full-time as part of our insurance team in our new Ontario location (hybrid). This role supports the Sales team in meeting the needs of our Advisors, Plan Sponsors and occasionally Plan Members. Core duties of the Group Benefits Service Representative will include:

- Building relationships with our Advisors to ensure Simply Benefits is always viewed as a valued benefit resource.
- Research queries posed by our Plan Sponsors and/or Advisors by working with Simply Benefits internal teams (Claims, Administration, Billing, Implementation and Contracting)
- Partner with our Group Benefits Account Executives to round out the client experience with service excellence.
- Be resourceful and open to collaborating with teams in other Provinces and time zones.
- Be willing to attend client events and meetings sometimes outside of regular business hours.
- Coordinate delivery of presentations, proposals, renewals and policy change documents in collaboration with the Sales Team
- Coordinate training for Plan Administrators and Advisors as the need arises.
- Deliver monthly reporting from various departments to Simply Benefits Leadership Team
- Follow all organizational procedures and guidelines to perform assigned duties.
- Identify and recommend process improvements.
- Other duties and special projects as assigned.
- Embrace and enjoy challenges and change.

**Who you are**

A positive and results-driven individual who excels at providing a superior customer experience while working in a team environment. You enjoy change and you pride yourself on relationship management and improvement. We are not your average employer
- we’re writing a new story in Group Benefits and this is your chance to really drive change and innovation.

**What you’ll do**

As a key partner in our Sales Team, you will be responsible for supporting our Group Benefits Account Executives in managing their day-to-day inquiries. You’ll be an extension of our Account Executives to support our Advisors, Plan Sponsors and occasionally Plan Members. You’ll respond to queries with urgency and professionalism and look for opportunities to provide best-in-class service. You will help to create new processes and workflows to continuously improve upon the experience that we deliver to our advisor community.

**What you need**
- Strong verbal and written communication skills
- Good organizational and time management abilities
- Understanding of group life and health insurance concepts and product offerings
- Awareness of the group benefit insurance industry
- Deductive reasoning, problem solving ability and flexibility of decision making
- Good interpersonal skills
- Comfortable with technology
- Enthusiasm with an interest in working in a changing environment
- Have obtained or are working towards completing the Certified Employee Benefit Specialist (CEBS) or the Group Insurance Certificate Program (Advocis)

**What we can offer**
- Group Benefits Plan
- Growth Opportunities
- Hybrid work environment
- Competitive Salary
, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee Assistance Program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Location**:

- Waterloo Region, Ontario (Hybrid)

**Salary**: $55,000.00-$75,000.00 per year

Ability to commute/relocate:

- Waterloo, ON N2G 1C5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- benefits administration: 1 year (preferred)
- Microsoft Office: 3 years (preferred)

Licence/Certification:

- Certified Employee Benefit Specialist (preferred)

Work Location: Hybrid remote in Waterloo, ON N2G 1C5

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