Junior Account Executive

1 month ago

Montréal, Canada Complete Solution Payments Inc. Full time

**Company Description**

Intercash is a leading global provider of payments and financial services specializing in card issuing and card program management technology and services. At Intercash, our technology and service suite span across North America, South America, Europe, and Asia Pacific.

With a growing portfolio of global businesses partnering with Intercash to support their mass global payment needs, and with a team of young and experienced professionals who have led the way to the company’s rapid growth for the last decade, we are building the future of Fintech.

At the heart of our operation and service offering is our technology platform. We develop all our core technology in-house and are continuously investing in the development of innovative financial technology to remain a leading provider.

Intercash allows for an extremely exciting and rewarding work environment with room to grow your achievements, career, and position in the company as well as an opportunity to be a part of an extremely dynamic and fast-growing Fintech industry.

**Position Overview**

The Jr. Account Executive role is a great steppingstone for young professionals looking to start a career in the exciting world of Fintech The Jr. Account Executive will be expected to provide top-level service to all new and existing cardholders in a professional manner. This role is required to respond to all customer inquiries in a timely manner with skilled knowledge on all prepaid product offerings as well as basic knowledge on various client programs. The Jr. Account Executive will work in a fast-paced environment helping customers with their prepaid card banking inquires. They will receive training related to prepaid product offering as well as how to investigate and process various customer inquiries.

**Responsibilities**
- Full control and use of the CSR helpdesk
- Review, classify and respond to all inquiries coming from cardholders to our helpdesk.
- Ensuring the response time for cardholder inquiries remains within the 48hrs turnaround time.
- Answering inbound calls to our CSR phone number and assists with cardholder inquiries over the phone when needed (majority of communications via ticketing system).
- Ensure customer queries are handled appropriately and in a timely manner, investigating to solve any potential issues, and escalating when necessary.
- Acknowledge customer queries and provide a resolution as quickly as possible. Refer to internal teams for support as needed.
- Evaluate and monitor flow and volume of queries, raise with department head when signs of larger-scale issues arise.
- Work closely with the Account Executive teams to ensure high quality support is provided to our clients at all levels of communication.
- Work accurately and efficiently in a multi-tasking environment where high attention to detail is required.
- Office hours: 9AM - 6PM, Monday-Friday

**Skills**
- Exceptional ability to prioritize tasks with the ability to multi-task
- Strong interpersonal and social skills
- Quick learner and strong attention to detail
- Good organizational and time management skills
- Good decision-making ability and problem-solving skills
- Must work well in a team environment

**Requirements**:

- Fluent in English (verbal and written). Additional languages (French, Spanish, Arabic) are an asset but not required
- Bachelor’s Degree - Recent graduate or graduation planned for 2024/2025.
- 2+ years of part or full-time work experience
- Banking or Financial institution work experience, Microsoft office, MS Project, or Jira task tracking system considered and asset
- Highly motivated individual with strong organizational and interpersonal skills

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