Customer Service Representative

1 week ago

Lindsay, Canada Northern Roads Auto Group Full time

**_**Northern Roads Auto Group Inc. is pleased to share that we've recently acquired Lindsay Kia**_**

**_
Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours._**

**Location**: 2959 Highway 35, Lindsay, Ontario, K9V 4R4 (Lindsay Kia)

**Compensation: $45,000 +** based on base salary and bonus opportunities

**When you join Northern Roads, you’ll enjoy**:

- _Trusted relationships _- We’re a work family and you’ll become a part of the team.
- _Many employee engagement activities_ - We want you to want to come into work every day.
- _Employee Health and Wellness Initiatives -_ We truly care about your well-being.
- _Career path planning and training_ - We want you to succeed and grow alongside us.
- There are plenty of other perks and incentives, you’ll have to join us to find out more

**_ This is a full time position that requires someone who is dedicated and can provide an exceptional experience to our customers at all times. You must be a professional and customer-orientated individual with excellent communication skills._**

**_ For the right fit, we are wanting to train someone with EXCEPTIONAL CUSTOMER SERVICE skills to be a Parts and Service Advisor._**

**_
The main responsibilities include assisting customers with their inquiries, writing work orders, checking in customer vehicles, maintaining parts, and ensuring timely deliveries of the correct parts. Reporting directly to the Service Manager, you will work across all departments to ensure organization, efficiency and customer satisfaction in the Parts and Service Department._**

**You’ll love your position as a Customer Service Rep**:

- Ensure every customer interaction is memorable and positive
- Solve customer concerns in a professional manner
- Explain all service options to customers including time and cost estimates
- Meet and exceed sales targets
- Check in customer vehicles, perform a walk around inspection and write the appropriate work order
- Develop as many solution methods as possible, attempting to keep costs low
- Receive payments from customers (cash and credit/debit) and provide labour estimates when necessary
- Assist in routine inventory counts and restocking
- Source and place accurate parts orders for customers, and technicians
- Ensure a high level of customer satisfaction including handling elevated customer issues until resolution
- Maintain detailed records of delivery pick-ups
- Assist clients in the parts store
- Provide parts for the Auto techs for ROs
- Ability to perform parts inventory audits
- Additional duties and responsibilities may be assigned or modified as necessary

**We’d love to hear from you, if**:

- Previous Service Advisor and/or Parts experience is considered an asset
- Excellent attention to detail
- Independence and self-motivation
- Excellent written and oral communication skills
- Valid G driver's license and clean driver's abstract
- Technically savvy
- Above average organizational skills

At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers in Canada, a multi-Kia President’s Award-winning store and recently adding our second Kia franchise Lindsay Kia in October 2023.

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