Projects Manager Its

2 weeks ago

Newmarket, Canada York Region Full time

Status
- Temporary Full-Time
- Temporary - Approximate length of assignment, in months
- 18
- Type of Position
- a Replacement
- Start Date
- immediate
- Salary
- Annually
- Salary Grade
- $128,198.00 - $150,794.00
- Department
- York Region -> Corporate Services -> Digital & Customer Experience
- Location
- 17250 Yonge Street, - Newmarket, ON L3Y 6Z1 CA (Primary)
- Job Description (E)

**ABOUT US**

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

**WHAT WE OFFER**

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

**ABOUT THE ROLE**

York Region is embarking on a Digital and Customer Experience transformation journey to help ensure our practices, systems, decisions and digital experience always prioritize the customer - whether it’s a resident, business owner, visitor or employee. This position is responsible for leading the planning and delivery of customer experience focused, collaborative, strategic and operational initiatives and projects. This role leads and coordinates multi-stakeholder working groups to advance customer experience and or digital transformation initiatives and project (such as Salesforce implementation) to ensure cross-department engagement, representation and buy-in.

**WHAT YOU'LL BE DOING**
- Leads all aspects of project planning and management; provides direction, guidance and support in the development and implementation of project plans, and policies and procedures ensuring consistency and alignment of all plans with the Customer Experience (CX) and Digital Transformation vision and strategy.
- Monitors projects to identify and mitigate risks and issues, and track actions, to deliver solutions with high quality and usable outcomes on time and budget.
- Manages effective internal and external project communications with stakeholders, Regional staff, vendors, and other government agencies as required to ensure broad awareness and understanding of impacts and outcomes of projects.
- Identifies problems and consults with key stakeholders to develop options and then select and implement the most appropriate solution.
- Liaises with other sections in order to define technology needs required for design, development and implementation of systems initiatives; and to provide sound, operational, cost effective and sustainable solutions to meet CX objectives.
- Manages the coordination of user requirements, system design, prototypes and documentation, and the modification and implementation of systems and associated standard operating procedures
- Responsible for the evaluation, selection and acquisition of hardware, software, and vendor resources while adhering to budgets; develops solutions in accordance with ITS Enterprise Architecture.
- Implements, maintains, and renews appropriate vendor support contracts and purchase requisitions required to ensure a high level of systems availability.
- Works as part of a multi-disciplinary team contributing to strategic

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