Patient Relations Support

7 months ago


Alliston, Canada Stevenson Memorial Hospital Full time

**Job Summary**

The Patient Relations Support position serves as the first point of contact for patients and families with questions, concerns and compliments. This position works with patients, their families and hospital staff to facilitate the effective resolution of patient and family feedback by investigating, and responding to parties on all aspects of care by striving to improve mutual understanding and enhance relationships.

**Qualifications and Experience**:

- Diploma or degree in business related discipline required
- Minimum two (2) years related hospital experience required
- Ontario Patient Relations Associations (OPRA) membership in good standing preferred
- Self-motivated with excellent interpersonal skills and demonstrated ability to relate well with all levels of staff and physicians.
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Excellent computer skills in MS Office Suite (Word, Excel, PowerPoint).
- Models behaviour that is aligned with the values of Stevenson Memorial Hospital.
- Demonstrated knowledge of relevant legislation and legal frameworks including Patients First Act, Public Hospitals Act, Excellent Care For All Act, Health Quality Ontario’s Quality Improvement Plan, Freedom of Information and Personal Privacy Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act, Quality of Care Information Protection Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health & Safety Act, Corporate operational policies and procedure.
- Models behaviour that is aligned with the values of Stevenson Memorial Hospital.

**Our Values**

Models behaviour that is aligned with the values of Stevenson Memorial Hospital.
- _Integrity _- We adhere to the highest ethical principles
- _Compassion_ - We respond to our patients’ needs with empathy
- _Accountability_ - We are accountable to one another and to our community
- _Respect_ - We embrace the diversity of our patients, staff and community
- _Excellence_ - We support a culture of distinction

**Hours of Work**: Available for all shifts including weekends, statutory holidays and on-call.

**Other**: All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination (two doses) unless provided with a medical exemption or an accomodation under the Ontario Human Rights Code.

As part of our mandatory screening process, the Hospital will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector screening check.

Stevenson is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at (705) 435-3377 ext 3354.



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