Donor Relations

**Donor Relations and Stewardship Officer -**
**FLEXIBLE WORK FROM HOME POSITION**
- **Scope of Position**:_

The Donor Relations & Stewardship Officer (DRSO), under the direction of the Executive Director, and with the support of dedicated volunteers, will independently build and manage a portfolio of engaged prospects, donors, and volunteers in securing financial support for the priority projects and initiatives of S.H.I.F.T. They will guide and collaborate with a Capital Campaign team in garnering support for a new home for S.H.I.F.T. and develop, manage, and execute a diversified set of annualized fundraising events. The DRSO will enjoy interacting with the general public, prospects, donors, and grateful service users to better understand their experiences at S.H.I.F.T.

The DRSO will coordinate the implementation of an expanded program for donor engagement, cultivation, recognition, and stewardship, with a focus on increased personalized communication with current and prospective donors to S.H.I.F.T. They will synthesize trends, opportunities, and information, conduct research on community needs and impactful philanthropic opportunities, and support the Executive Director to write customized proposals and stewardship reports for granting entities and valued partners and donors.

The DRSO plays an integral role in growing a culture of philanthropy that is respectful and transparent to donors while meeting S.H.I.F.T.’s annual fundraising needs. This position is responsible for designing and implementing an annual giving and fundraising events plan that, along with a major gifts program, meets S.H.I.F.T.’s individual giving revenue goals.

Reporting to the Executive Director, the DRSO is responsible for research, strategy, solicitation, and stewardship of annual gifts from a portfolio of leadership donors; successfully developing new and varied resources from donors, achieving specified benchmarks, and improving relationships. This position focuses on relationship building strategies that create a consistent and positive experiences for donors.
- **Objectives of this Role**:_
- Promote awareness of S.H.I.F.T.’s mission.
- Coordinate and execute fundraising campaigns to meet the organization’s targets.
- Maintain existing and cultivate new and lasting relationships with individual and corporate donors, including acknowledgment and recognition.
- Expand existing donor base.
- **Key Responsibilities**:_
- Meet or exceed donation/fundraising targets and manage a portfolio of assigned major giving prospects, donors, and volunteers.
- Develop and implement strategies and resources that provide customized cultivation and stewardship activities with donors in an integrated approach.
- Work with S.H.I.F.T. leadership to identify and build prospective donor pipeline and to understand programmatic content, strategic priorities, and initiatives, and directly contribute to securing philanthropic support.
- Effectively steward major giving donors to ensure long-term commitment to S.H.I.F.T. and identify opportunities for support renewal.
- When appropriate, work closely with other teams to assist with the strategic development and execution of cultivation and stewardship events and/or marketing initiatives to maximize donor engagement and advancement opportunities.
- Act as an internal resource on program and major gift activity for other S.H.I.F.T. staff and volunteers.
- Maintain accuracy of all active donor files including all related donor record administration, briefing notes, and contact reports.
- Maintain database updates of customized communication to and from donors as required.
- Work with S.H.I.F.T. leadership to achieve annual performance metrics and financial targets.
- Document and design a donor-centric critical path, integrated systems map, revised framework, templates and new procedures for recognition and stewardship of varying levels and types of giving (e.g. annual, major gifts, Legacy, and lifetime giving, naming opportunities, sponsorship, and corporate philanthropy)
- Conduct research and produce customized proposals and reports to demonstrate the impact of donor support.
- Translate donor needs and interests into content to be used in multiple communication platforms such as publications, web, social media, and videos.
- Analyze donor interests, demographics, and preferences to coordinate segmentation plans with other team members and community partners for meaningful engagement and impact reports.
- Create, communicate, and maintain an annual array of stewardship offerings.
- Coordinate the production of thank you materials and accurate recognition at various levels (e.g. timely production of letters, donor wall content accuracy)
- Design and evaluate donor feedback through surveying and analysis methods.
- Participate in internal meetings with a positive attitude that adheres to S.H.I.F.T. values.
- Work in collaboration with volunteers and community partners where required.
- Priorit