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Product & Application Specialist - Service
1 month ago
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
The Service Product & Application position is responsible for providing direct support to sales, service operations, and partners including complex quotations elaboration and advanced technical and product support to internal teams as well as to customers.
Duties and responsibilities would include:
- Delight your customers through superior customer experience.- Frequent communication with customers, partners, supply units and colleagues.-
- Support the sales organization with, product selection, preparation of offers - estimates, quotes, and proposals.-
- Product selection according to customer specification.-
- Prepare complex offers to sales team and partners.-
- Participate in Sales handover from Salesperson to Order Fulfilment and Operations-
- Product Technical Support to Field Service Team-
- Elaborate offers for the assigned area according to the customer demands and needs.-
- Support the customer, partners and colleagues solving queries, support for claims and respond to all requests.-
- Manage the offer backlog in CRM (Customer Relationship Management) to ensure a superior customer experience through timely delivery of offers.-
- Working with colleagues across the Alfa Laval group, supply units and distribution centers and other sub suppliers to ensure timely support.-
- Ensure that all activities follow the processes and check points of our Quality Business System.- EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED
- Education (degree or years) and/or Certification/Registration:Type and Length of Experience:
- Experience of technical and customer service work in industrial markets.-
- Familiarity with process equipment including mechanical and automation aspects - experience with separation, heat transfer or fluid handling equipment would be an asset.-
- You are proficient to read drawings, technical information, and data sheets.-
- You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.-
- You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.-
- You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.-
- You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.