Service Advisor

2 months ago


Winnipeg, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln (Winnipeg)

**Responsibilities**:

- Greet customers and provide them with an exceptional service experience
- Consult with customers about their vehicle's maintenance and repair needs
- Accurately estimate the cost and time required for repairs and maintenance
- Prepare repair orders and communicate them to the technicians
- Ensure the timely and accurate completion of repairs
- Follow up with customers to ensure their satisfaction with the service provided
- Manage customer complaints and work with the team to find appropriate solutions
- Maintain accurate and up-to-date records of service history, repairs, and maintenance performed on vehicles

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Regular family-friendly social events
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program
- Competitive wage plan

**Requirements**:

- High school diploma or equivalent
- At least 2 years of experience as an automotive service advisor
- Strong knowledge of automotive maintenance and repair processes
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using computer software and systems for service operations
- A valid driver's license and clean driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.



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