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Customer Service

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Mississauga, Canada D Light Inc. Full time

Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.
- Help customer to do troubleshooting with electronics products over the phone and store.
- Making sure that keep the store clean according to the company policy.
- Sell products and services based on customer needs
- Perform after-sales service activities (invoicing, relocations, general information, solving customers’ problems or referring them to the appropriate department)
- Verify customers’ level of satisfaction
- Retain customers who want to cancel or reduce their products and services
- Manage customers’ administrative files
- Occasionally solicit current customers and potential customers
- WILLING TO WORK IN MISSISAUAGA AND BRAMPTON LOCATION

Start date: ASAP

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$19.50 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- Customer service: 1 year (required)

Work Location: One location