Delivery Coordinator/customer Service Manager

3 months ago

Edmonton, Canada KO AUTO FINANCE Full time

KO Auto Finance is seeking a dedicated and detail-oriented individual to join our team as a Delivery Coordinator/Customer Service Manager. In this role, you will play a crucial part in the customer journey, ensuring that vehicle deliveries are seamless and customer satisfaction is maintained at the highest level.

**Responsibilities**:
**Coordinate Deliveries**:

- Schedule and organize vehicle deliveries in a timely and efficient manner.
- Collaborate with logistics teams to optimize delivery routes and timelines.

**Document Deliveries**:

- Take detailed and high-quality photos of vehicles prior to delivery.
- Maintain accurate records of delivered vehicles and associated documentation.

**Customer Interaction**:

- Work closely with customers to coordinate delivery times and locations.
- Provide clear and timely communication to customers throughout the delivery process.

**Post-Delivery Follow-up**:

- Conduct follow-up calls with customers after the vehicle has been delivered to ensure satisfaction.
- Address any concerns or issues raised by customers and take appropriate actions.

**Customer Service Management**:

- Handle customer complaints and inquiries with professionalism and efficiency.
- Collaborate with internal teams to resolve customer issues promptly.

**Process Improvement**:

- Identify areas for process improvement and implement changes to enhance the overall customer experience.
- Provide insights and feedback to improve delivery and customer service procedures.

**Requirements**:

- Proven experience in customer service and delivery coordination.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Problem-solving skills with a customer-centric approach.
- Familiarity with automotive industry processes is a plus.

Schedule:

- Every Weekend
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Customer Service Rep

    4 months ago

    Edmonton, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Delivery Driver

    3 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. as a key member of our logistics operations.Key ResponsibilitiesVehicle OperationsOperate company vehicles in a safe and efficient manner, adhering to all traffic laws and regulations.Load and unload goods, ensuring accurate and timely delivery.Customer...

  • Delivery Driver

    4 months ago

    Edmonton, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Delivery Driver

    4 months ago

    Edmonton, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service.Key ResponsibilitiesSupervise and Train Staff: Lead and mentor our team members to ensure excellent customer service and efficient order processing.Address Customer Concerns: Respond to customer inquiries and resolve...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service.Key ResponsibilitiesSupervise and Train Staff: Lead and mentor our team members to ensure excellent customer service and efficient order processing.Address Customer Concerns: Respond to customer inquiries and resolve...

  • Customer Service Coordinator

    4 months ago

    Edmonton, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...

  • Customer Service Coordinator

    4 months ago

    Edmonton, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...

  • Delivery Driver

    3 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. as a key member of our logistics operations.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to clients by ensuring timely and accurate delivery of goods.Route Planning: Plan and optimize delivery routes to minimize travel time...

  • Delivery Driver

    3 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. as a key member of our logistics operations.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to clients by ensuring timely and accurate delivery of goods.Route Planning: Plan and optimize delivery routes to minimize travel time...

  • Automotive Delivery Coordinator

    4 months ago

    Edmonton, Canada Big West Ford Full time

    **Join Our Team: Automotive Delivery Coordinator Wanted!** Are you passionate about cars and excel in logistics? We are seeking a dynamic and detail-oriented Automotive Delivery Coordinator to become the newest member of our fast-paced dealership team! **What You Will Do**: - Coordinate and oversee the seamless delivery of new and pre-owned vehicles to...

  • Automotive Delivery Coordinator

    3 months ago

    Edmonton, Canada Big West Ford Full time

    **Join Our Team: Automotive Delivery Coordinator Wanted!** Are you passionate about cars and excel in logistics? We are seeking a dynamic and detail-oriented Automotive Delivery Coordinator to become the newest member of our fast-paced dealership team! **What You Will Do**: - Coordinate and oversee the seamless delivery of new and pre-owned vehicles to...

  • Service Delivery Manager

    1 week ago

    Edmonton, Alberta, Canada Edmonton Chamber of Voluntary Organizations Full time

    Job SummaryThe Lead Service Coordinator will play a pivotal role in administering service delivery related to ISPs, contracts, and Service Agreements within the Disability Services department. This individual will possess a person-centered approach, demonstrating proficiency in problem-solving, decisiveness, time management, and conflict resolution....

  • Service Delivery Manager

    1 week ago

    Edmonton, Alberta, Canada Edmonton Chamber of Voluntary Organizations Full time

    Job SummaryThe Lead Service Coordinator will play a pivotal role in administering service delivery related to ISPs, contracts, and Service Agreements within the Disability Services department. This individual will possess a person-centered approach, demonstrating proficiency in problem-solving, decisiveness, time management, and conflict resolution....

  • Logistics Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. As a key member of our operations team, you will be responsible for delivering items to various locations, providing excellent customer service, and ensuring timely and efficient delivery of goods.Key ResponsibilitiesDelivery Operations: Safely...

  • Logistics Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. As a key member of our operations team, you will be responsible for delivering items to various locations, providing excellent customer service, and ensuring timely and efficient delivery of goods.Key ResponsibilitiesDelivery Operations: Safely...

  • Delivery Driver

    2 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. as a key member of our operations team.Key ResponsibilitiesVehicle OperationsOperate a company vehicle to transport goods and materials to various locations.Ensure timely and efficient delivery of goods, adhering to company standards and...

  • Delivery Driver

    2 weeks ago

    Edmonton, Alberta, Canada TDS (Total Delivery Solution) Ltd. Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at TDS (Total Delivery Solution) Ltd. as a key member of our operations team.Key ResponsibilitiesVehicle OperationsOperate a company vehicle to transport goods and materials to various locations.Ensure timely and efficient delivery of goods, adhering to company standards and...

  • Delivery Men/ Furniture Movers

    4 months ago

    Edmonton, Canada Evans Furniture Delivery Full time

    **Evans Furniture Delivery** **Edmonton, AB Moving and Storage** **Position Summary**: The delivery and assembly associates are responsible for assisting Evans Furniture Delivery customers with the move of their belongings. This includes loading and unloading trucks, as well as the move of large furniture items and appliances. This position will assist...

  • Delivery Driver

    4 months ago

    Edmonton, Canada Capital Express Delivery Full time

    **About us** We are professional, agile and our goal is to Provide clients with superior professional service so we can grow as a company. Our work environment includes: - Modern office setting - Growth opportunities **About us** Capital Express Delivery is a small business in Edmonton, AB. We are professional, agile, and fast-paced. Our work...