Delivery Operations Coordinator

3 days ago


Edmonton, Alberta, Canada RONA Full time

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

What We Offer
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Opportunities for advancement within the company
  • An employer that's involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more

As a Delivery Operations Coordinator at RONA, you will play a crucial role in ensuring smooth operations and customer satisfaction. Your responsibilities will include:

Key Responsibilities:

  1. Plan and coordinate delivery schedules, routes and driver assignments
  2. Act as the main point of contact for customers and internal teams regarding delivery services
  3. Advise on delivery capabilities, including lead times, product placement and specialized services
  4. Adjust orders, process changes and ensure accuracy of documentation
  5. Maintain communication with drivers and track completion of deliveries
  6. Check stock availability and coordinate with procurement team if necessary
  7. Process payments, close orders and ensure all documentation is correct
  8. Ensure compliance with health, safety and loss prevention guidelines
  9. Manage customer inquiries, provide quotations and resolve delivery issues
  10. Any other related tasks ensuring the smooth running of sales

We are looking for an individual with excellent communication and customer service skills, who can handle pressure and multitask. If you have flexibility and a sense of urgency to deal with the unexpected, good judgment, sense of responsibility and organizational skills, and are able to work as part of a team in a noisy and distracting environment, please consider this opportunity.



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