Assistant SPA Manager

2 days ago


Kanata, Canada Brookstreet Hotel Corporation Full time

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

This is a 18 month contract position starting April 29, 2024

**Must Haves**:

- Excellent communication and organizational skills, able to multitask and act under pressure
- Previous supervisory/management experience (2 years). Preferably within a spa environment
- Must possess good computer skills, Microsoft office products, book for time, dayforce, opera cloud, etc
- Esthetician, RMT or body therapist training and education an asset

Duties and Responsibilities include the following, but are not limited to:

- Promote a positive and healthy working environment in accordance with Brookstreet Hotel.
- Ensure guest satisfaction and comfort throughout the entire spa.
- Communicate with partners regarding guest or service concerns
- Assist with communication between Spa Welcome Partner (SWP) and therapists.
- Supervise spa operations when Spa Manager is not available
- Assist with coaching/motivating partners on service and retail goals
- Staff scheduling (requests, questions)
- Approve payroll sheets daily
- Lead new partner hire training including Orientation according to Spa Operating Procedure Guidelines. Service and retail; according to spa protocols in training manual.
- Lead new partner hire training and tracking report submitted to Spa Manager (dates, times, treatments performed, evaluation)
- Track efficiency of: phone reservations, checking in and out guests, retail purchases, gift certificate purchases. Goal: maximize treatment room occupancy.
- Continue to fine tune systems at reception
- Manage daily deposits for accounting
- Manage challenges with Spa Biz
- Liaison between spa and hotel (Guest services, In room dining, Connections etc.)
- Troubleshoot problems with booking
- Complete monthly inventory counts.
- Professional and retail orders
- Tracking of professional usage and retail movement
- Product positioning, and promotion of product.
- Contact for groups larger than 4 people
- Liaison with Welcome Partner on planning, scheduling of services.



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