Carrier Relations Representative

6 days ago


Waterloo, Canada DFN Freight Exchange Inc Full time

Carrier Relations Representative Job Description

Position:
Carrier Relations Representative

Compensation:
$65K to $85K plus bonus

Industry:
Transportation

Specialty:
Transportation, Logistics & Operations

**Experience**:
More than 2 years

**ABOUT THE COMPANY**:
DFN Freight Exchange Inc. is a startup that provides less than truckload and truckload transportation to clients throughout North America. Our team has decades of experience in the transportation industry.

***:
The Carrier Relations Representative is responsible for curating a positive experience between shippers and carriers.

**RESPONSIBILTIES (include but are not limited to)**:

- Actively source new carriers to DFN Platform.
- Onboard and train new carriers on the platform
- Assist carriers with use and understanding of the Platform.
- Ensure timely follow up to any Carrier issues
- Keep detailed tracking of Carrier inquiries and status
- Maintain and improve strong relationships with Carriers
- Provide feedback to management regarding ways to improve process
- Work with carriers to help fill existing lanes and provide new lane availability.
- Collaborate with the shipper sales team to match capacity with shipper demand.
- Monitor active loads to ensure carriers are communicating real-time status updates and other shipment details.
- Review and monitor carrier overall performance.
- Monitor carrier compliance with regulatory and industry standards.

**EDUCATION AND EXPERIENCE**:

- Bachelor's degree preferred.
- Transportation or logistics-related work experience is essential.
- Experience communicating and onboarding third party carriers would be a benefit.

**COMPETENCIES**:

- Excellent customer service skills.
- Strong written and verbal communication skills.
- Excellent computer skills (e.g., Outlook, Word, PPT, Excel)
- Able to multi-task and enjoys a fast-paced start-up environment.
- Entrepreneurial, self-motivated, self-starter.

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- in the freight brokerage, logistics, or trucking industry (required)

Work Location: Hybrid remote in Waterloo, ON



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