Application Support Representative- Ecommerce

6 months ago


Waterloo, Canada Descartes Full time

**Descartes Unites the People and Technology that Move the World**
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

**We’re growing fast and invite you to join our amazing team.**

**Position Summary**
The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent. This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.

**Responsibilities**:

- Managing ongoing incident tickets from these support sessions in our ticketing systems.
- Investigation, troubleshooting and documentation of new software bugs or errors.
- General research and investigation of the shipping and ecommerce ecosphere.

**Requirements**:

- Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)
- College diploma
- Excellent communication skills.
- Comfortable around computers and technology in general.
- eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).
- Small firm experience - any type of experience will do.
- Ability to travel up to three times per year and set up for tradeshows.
- Helpful skills include: Spoken Spanish, PC skills, tech support background.

**Location**: This is a remote opportunity, open to applicants authorized to work in Canada. #Remote #LI- Remote

**Join Us**
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.


  • Sales Representative

    3 months ago


    Waterloo, Canada Lab Tech Support Full time

    **About us** Lab Tech Support is analytical instrumentation specialist with an energized commitment to clients' success! We provide maintenance, service contracts, repair and compliance for Sciex, Waters, Agilent and Shimadzu instrumentation. At Lab Tech Support, everything we do, from the parts we stock to the services we provide, is designed to simplify...


  • Waterloo, Canada MCAP Group of Companies Full time

    Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Waterloo, Canada Open Text Corporation Full time

    **Lead Customer Support Representative**: - Req id: 38578- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a rapidly growing client success team. As a Technical Customer Support...


  • Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Guest Services Representative** (Part Time) Primaris REIT is currently hiring 2 dedicated and enthusiastic Guest Services Representatives to join our team at our Conestoga Mall in Waterloo, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...


  • Waterloo, Ontario, Canada FamGuard Group of Companies Full time

    We are seeking a highly skilled Insurance Customer Service Representative to join our team at the OTIP Group of Companies (OGC). As an Insurance Customer Service Representative, you will play a vital role in providing exceptional customer service to our members by addressing their inquiries and resolving any issues they may have.Company OverviewThe OGC is a...

  • Sales Representative

    6 months ago


    Waterloo, Canada Rmes.inc Full time

    **Job description**: We are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is a great opportunity for someone who enjoys building relationships, has a passion for sales, and thrives in a fast-paced...

  • Sales Representative

    3 months ago


    Waterloo, Canada Rmes.inc Full time

    **Job description**: We are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is a great opportunity for someone who enjoys building relationships, has a passion for sales, and thrives in a fast-paced...


  • Waterloo, Canada Piller's Fine Foods Full time

    **NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE** **If you think our products are great, you should “meat” our people!** **THE PERKS** - Competitive wages - Day Shift (7:00AM-3:30PM) - Amazing co-workers - Exclusive Employee Rewards Programs - Full Benefits (Health, Dental and Vision) - Company Matched Pension Plan after 1 year - Employee Share...


  • Waterloo, Canada Swan Dust Control Full time

    Founded in 1975, Swan Dust Control is a Canadian established company and a leading service provider in supplying Ontario businesses with entrance mats/ treated dust mop solutions and ancillary products, sustaining a cleaner, safer working environment for our clientele, their employees and customers. We have three locations; Waterloo, London and Brampton. At...


  • Waterloo, Canada iGUIDE Full time

    Founded in 2013, in Kitchener, Ontario, Canada, Planitar Inc. is the maker of iGUIDE, a proprietary camera and software platform for capturing and delivering accurate floorplans, immersive 3D virtual tours and extensive property data. iGUIDE is the most efficient system to map interior spaces and features accurate floor plans, measurements, and reliable...


  • Waterloo, Canada iGUIDE Full time

    **Founded in 2013, Planitar Inc. is the maker of iGUIDE, a proprietary camera and software platform for capturing and delivering accurate floorplans, immersive 3D virtual tours and extensive property data.** iGUIDE is the most efficient system to map interior spaces and features accurate floor plans, measurements, and reliable property square footage. By...


  • Waterloo, Canada VG Meats Full time

    **VG Meats is looking for a Regional Wholesale Representative in ON!** We are looking to hire a Regional Wholesale Representative to join our Group of companies. You will represent the company and its brands in a way that supports the regeneration of the entire network. To do well in this role, you should have previous experience as a sales representative,...


  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: Lead Cloud Applications Consultant is a technical expert, ensuring customers...


  • Waterloo, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel welcome, feel comfortable and feel healthy.We're not looking for just average because we're not your average club. That's because our goal is to be recognized as North America's premiere affordable luxury fitness brand. With that goal in mind,...


  • Waterloo, Canada Bounced Inc. Full time

    Join a rapidly expanding consumer-tech company with team members at over a dozen campuses across North America. ## Job Summary: We are seeking a highly motivated and outgoing individual to join our team as a Campus Representative at **Wilfred Laurier University**. As a Campus Representative, you will be responsible for promoting our company and its...


  • Waterloo, Canada Bounced Inc. Full time

    Join a rapidly expanding consumer-tech company with team members at over a dozen campuses across North America. ob Summary: We are seeking a highly motivated and outgoing individual to join our team as a Campus Representative at the **University of Waterloo**. As a Campus Representative, you will be responsible for promoting our company and its...