Human Resources Coordinator

6 months ago

Toronto, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Coordinator, Human Resources (HR) will be responsible for supporting the administration of Indigo’s Human Resources team across the Home Office, Distribution Centres and Retail network. This role will dually provide first-line support for all inquiries related to Indigo’s Human Resources Management System, policies and procedures and support the HR Managers and HR Business Partners with a variety of administrative tasks.

**KEY PERFORMANCE METRICS**
- Document Accuracy & Timeliness
- Client Satisfaction
- Employee Engagement
- Employee Turnover

**KEY ACCOUNTABILITIES**

Functional
- Act as the first point of contact for HR-related inquiries from Leaders and employees, providing first level advice and direction, escalating to HRBPs/Managers as required.
- Support the HRBPs and HR Managers in the development and processing of employment contracts, ensuring an effective tracking system for fixed-term contracts and independent contractors.
- Support the Talent Acquisition team with position description review and development, partnering with the Total Rewards team for compensation reviews, and obtaining approvals for job postings.
- Support onboarding/orientation process for new Home Office employees, as well as new Retail/DC Leadership employees.
- Support facilitation of exit interviews with departing employees, consolidating information and reporting on trends to HR Leadership.
- Assist in the data management, maintenance, and administration of the Indigo Human Resources Management System.
- Support the management of the Total Rewards inbox, providing first level guidance and direction on compensation and benefit inquiries
- Support the facilitation of leadership development webinars and in-person training sessions.
- Perform other duties as required, including the preparation of ad hoc reports, dashboards and presentations.
- Open and manage job requisition within the Applicant Tracking System (ATS) in accordance with company policies and procedures.
- Oversee the referral reward program, including tracking referrals, processing referrals, processing rewards, and communicating with employees.
- Generate compliance reports to ensure adherence to internal and external regulations and policies.

People
- Collaborate with others to drive flexible and iterative solutions, quickly and easily.
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself.
- Help others see the impacts of their efforts and proactively engage other functions to get input.
- Encourage others to freely share their point of view and be open to feedback.

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do.
- Celebrate diversity of thought and have an open mindset.
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.
- Embrace, champion and influence change through your team and/or the organization.

**SCOPE**

Reports to: Director, Human Resources

**KEY RELATIONSHIPS**
- Human Resources
- Retail & Retail Operations
- Distribution Centres
- Payroll
- External vendors

**Qualifications**
QUALIFICATIONS / EXPERIENCE
- Minimum 1+ years of Human Resources experience
- College diploma in Human Resources Management, or equivalent work experience
- CHRP designation preferred (completed or in progress)
- Retail experience is an asset
- Strong experience working with human resource management information systems

Competencies / Skills / Attributes
- Effective communication skills, including excellent written, oral and presentation abilities.
- Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
- Strong proficiency using Microsoft Office products, with a focus on E

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