Cross Border Dispatcher

3 months ago

Oakville, Canada Challenger Motor Freight Inc. Full time

**Who are we?**

**Fastfrate** Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

**Who we are looking for**:
We are looking for an enthusiastic self motivated, cross border Dispatcher/Driver Coordinator

**What you will do**:

- Schedule, book loads and manage highway fleet maximize revenue.
- Create weekly/monthly schedules for highway drivers.
- Analyze highway lanes to maximize profitability and plan trucks accordingly.
- Coordinate with dispatch team to manage driver hours and downtime.
- Act as the liaison between company drivers/brokers and customers.
- Communicate with drivers to ensure smooth delivery of freight in a timely manner.
- Ensure that the drivers have all the necessary paperwork in order before dispatching to client sites, including alternate routes or special instructions for delivery.
- Complete cross-border paperwork for ACE, ACI, PAPS, and PARS with assistance from dispatch team members.
- Assign trips and movements in Freight Logics, Revenova.
- Identify opportunities with customers, generate leads, and develop quotes to win lanes.
- Deal with escalated customer inquiries as required, escalate to Dispatch Supervisor as required.
- Monitor fleet telematics, Load Link, Border Connect and ensure rates are updated in the system in a timely manner or/as instructed.
- Oversee driver progress via Fleet Complete Telematics
- Work hand in hand with city dispatch to coordinate pick ups and deliveries for highway units.
- Ensure trailer list is up to date and accurate, utilize highway trailer pool.
- Work hand in hand with ASL’s partner companies to generate additional lanes to increase fleet volumes.
- Work closely with Safety and Compliance Supervisor/Manager to ensure a safe driver fleet for ASL.
- Working knowledge and adhering to all DOT Canada & USA rules and regulations
- Perform operational analysis and recommend modifications to increase effectiveness and efficiency.
- Manage and execute sales calls to develop a strong relationship with load brokers and fleet accounts.

**Qualifications**:

- 3-5 years of Driver Coordinating or Dispatch is a must have
- Experience with ACE, ACI, PARS
- Experience in booking loads

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