Reservations Agent

1 month ago


Vancouver, Canada Pan Pacific Vancouver Full time

***:
***:
**KEY RESPONSIBILITIES**:
**The key responsibilities of the Reservations Agent include but are not limited to**:
***:

- Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
- Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
- Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
- Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
- Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
- Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
- Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
- Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
- Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
- Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
- Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
- Maintains department equipment and reports equipment loss or damage to Supervisor.
- Ensures all duties on task list are completed
- Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
- Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
- Maintains professional business confidentiality as required
- Perform other related duties as required

**COMPETENCY PROFILE**:
***:

- Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
- Must possess excellent organizational skills, time management with an ability to multitask & meet deadlines in a high-pressure work environment
- Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with mínimal supervision
- Maintains highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

**SELECTION CRITERIA**:
**Qualifications and Technical Experience**
- 2 years previous experience in Front Office/Reservations or similar environment preferred.
- Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
- Demonstrated experience in selling and the ability to upsell is required.
- Attention to Detail is essential, long periods of concentration required.
- High-volume telephone calls experience an asset.
- Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
- Status: Full Time hourly (unrestricted availability required)


  • Reservations Agent

    5 days ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    As a valuable member of the Pinnacle Hotel Harbourfront, the Reservations Agent works closely with all hotel departments in an accurate and efficient manner, while delivering authentic and memorable experiences to our guests. Reporting directly to the Regional Director of Revenue, the Reservations Agent handles all hotel reservations-related services. **Key...

  • Reservations Agent

    5 days ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    As a valuable member of the Pinnacle Hotel Harbourfront, the Reservations Agent works closely with all hotel departments in an accurate and efficient manner, while delivering authentic and memorable experiences to our guests. Reporting directly to the Regional Director of Revenue, the Reservations Agent handles all hotel reservations-related services. **Key...

  • Reservations Agent

    2 days ago


    Vancouver, Canada Georgian Court Hotel Full time

    **Reservations Agent** The Georgian Court Hotel is a boutique hotel that blends modern elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms, including the renowned _Orchid Floor_, our Ladies’ preferred floor. We are situated within the excitement of downtown Vancouver just steps from Rogers Arena and BC Place...

  • Reservations Agent

    1 month ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: - Provides superior service for all guest calls; answers internal and external phone promptly, and professionally with a friendly greeting & identifying self; addresses guests by name and uses caller name minimum 3 times per call -...

  • Reservations Agent

    4 weeks ago


    Vancouver, Canada Aldesta Hotels Full time

    After Training the 4-5 hours shifts would be primarily starting early evenings at 6 pm. Reporting to the Reservation Supervisor, the Call Center Reservation Agent will be the first contact for customer phone calls. The Call Center Reservation Agent is responsible for reservation bookings by providing customers with accurate and timely property...

  • Reservations Agent

    1 week ago


    Vancouver, Canada Hostelling International Canada Full time

    HI Central ReservationsThis office operates year-round, helping guests with reservations at Hostelling International city and resort hostels across Canada. We handle reservations and guest communications by phone, email, and online for the Wilderness hostels in the Rockies. HI-CRS staff enjoy many of the same perks as the hostel staff, including free...


  • Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** is looking for a **Reservations Agent** to join our team. Shifts will be weekdays/weekends (30 to 40 hours per week). Daytime hours only. The position reports directly to the Reservations Manager. **PRIMARY RESPONSIBILITIES** - Answer incoming reservation calls in a friendly, efficient and professional manner; - Knowledge of...


  • Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** is looking for a part time **Reservations Agent** to join our team. Majority of shifts will be weekdays (30 to 40 hours) with some weekends as needed. Daytime hours only. The position reports directly to the Reservations Manager. **PRIMARY RESPONSIBILITIES** - Answer incoming reservation calls in a friendly, efficient and...

  • Reservations Agent

    2 days ago


    Vancouver, Canada EXchange Hotel Vancouver Full time

    **HOTEL OVERVIEW** The 201-room EXchange Hotel Vancouver, perfectly located on Howe Street, brings a historic landmark to life with a modern twist. Catering to all senses, the hotel offers business travelers, leisure travelers and the community a unique place to meet, sleep, dine and interact. A chic, modern and playful 4-diamond experience. Situated in...


  • Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate...


  • Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Central Reservations Sales & Service Agent (part time) will contribute to the overall success of Coast Hotels by providing superior customer service and...


  • Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate...

  • Reservations Agent

    1 month ago


    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate...


  • Vancouver, Canada True North Hostelling Association Full time

    Come spend your time at the beach! HI Vancouver Jericho Beach is located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your time outdoors and yet downtown is still only 20 minutes away! - Teamwork makes the dream work and staff have lots of...


  • Vancouver, Canada True North Hostelling Association Full time

    **L'affichagede cet emploi en anglais reflète la langue de travail.** - Come spend your time at the beach! HI Vancouver Jericho Beach is located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your time outdoors and yet downtown is still only 20...


  • Vancouver, Canada Compass Group Full time

      You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.   You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...


  • Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 24022784 **Job Category** Reservations **Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Manager

    15 hours ago


    Vancouver, Canada Goway Travel Limited Full time

    **Reservations Manager - EUROPE** **Job Type**: Full Time **Position Title**: Reservation Manager **Location**: Toronto/Vancouver **Reporting to**: Senior VP Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. Our Destination Specialists (Travel Sales Consultants) help us provide expert service...

  • Reservations Agent

    1 week ago


    Vancouver, Canada True North Hostelling Association Full time

    **HI Central Reservations** **What's in it for you** - A full-time remote position with a small and awesome team. - Regular office hours (currently we operate 9am to 5pm PST - 7 days a week) so you get your evenings free to enjoy the beach, grab a bike to explore the city or go on a hike in the mountains after your workday! - Being part of a not-for-profit...

  • Reservation Agent

    2 days ago


    Vancouver, Canada Amacon Full time

    **About Us** Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a...