IT Support Technician

3 weeks ago


Markham, Canada Venture Computers of Canada Inc. Full time

It's an exciting time at Venture as we are expanding and rebranding - moving to a new office space in Markham If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

The Role

We're currently looking for an IT Support Technician to join our team This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

What you'll be doing
- Diagnosing and resolving tickets within client service level agreement time frame
- Diagnosing and replacing major hardware components for standard Windows and Apple devices
- Maintaining all required Apple & Lenovo certifications and training programs
- Configuring and customizing Windows and Mac setups for clients
- Performing the above functions onsite at client sites and in-lab at Venture’s office
- Managing communication between vendors and other third-parties as required
- Documenting ticket progress and resolution notes for client billing or review
- Acting as the liaison between the account and technical team to clients when required
- Meeting client service level agreement targets while maintaining a high level of client service
- Supporting technician and account teams to ensure client satisfaction
- Working with the team lead to identify opportunities to improve our hardware repair team
- Performing other tasks, based on management requirements

What are the requirements
- 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
- Support knowledge of printer hardware and printer related software such as printer drivers
- Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
- Knowledge and experience performing PCB repairs is considered an asset
- Strong client service skills - communication and problem solving
- Ability to work with non-technical users - simplifying complex information
- Ability to multi-task, prioritize and manage time effectively
- Ability to lift heavy objects up to 50 lbs.
- Valid Driver’s license is required
- This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM

What's in it for you
- The opportunity
- we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
- Competitive salary
- base salary, group RRSP, and profit-sharing plan
- Learning and development
- chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
- Comprehensive benefits
- extended health, dental, and vision benefits
- Flexibility - flexible work schedule to balance personal and work life
- Work and play - our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value
- Entrepreneurs - we are self-starters and people who enjoy challenges
- Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
- Technology enthusiasts
- we get paid to geek out on the latest products, updates and releases for our client partners
- Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
- Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development

**Benefits**:

- Extended health care
- Vision care
- Bonus scheme
- On-site parking
- Vacation & paid time off
- Parental leave
- Dental care
- Company events & social hours
- Education reimbursement


  • IT Technician

    3 weeks ago


    Markham, Canada R2i IT Solutions Full time

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role...

  • IT Support Technician

    2 weeks ago


    Markham, Canada Venture Computers of Canada Inc. Full time

    Venture IT Managed Services: Join Our Dynamic Team! At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • IT Support Technician

    4 weeks ago


    Markham, Canada Venture Computers of Canada Inc. Full time

    It's an exciting time at Venture as we are expanding and rebranding - moving to a new office space in Markham! If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply. The Role We're currently looking for an IT Support Technician to join our team! This opportunity is ideal if you're someone who wants to...


  • Markham, Canada Radeon Technologies Full time

    **About the company** Our mission is simple: make technology an asset for your business not a problem. Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the...

  • IT Support Technician

    4 weeks ago


    Markham, Canada Planview Utility Services Full time

    **IT SUPPORT TECHNICIAN** - A unique opportunity to work for a technology focused firm in Ontario._ - Come work at a rapidly growing engineering firm that is staffed with industry experts, has great benefits, and prides itself on developing our people._ **The Company** Planview Utility Services is an engineering firm that provides engineering design,...

  • IT Support Technician

    2 weeks ago


    Markham, Canada Roca Networks Full time

    IT SUPPORT TECHNICIAN (22221) MARKHAM, ON **Responsibilities**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; - Provide helpdesk support related to computer systems, hardware and software; - Install, test, configure, maintain, troubleshoot and upgrade Web-server...


  • Markham, Canada Compel Technology Full time

    **_Compel Technology Inc._** has been in business for over 35 years and is a well-established MSP; providing infrastructure, cloud solutions, and outsourced IT services to customers in the GTA. We service small and medium sized businesses in the home building, property management, medical field, and more. **Job Summary** We are looking for a level 1...

  • IT Support Technician

    3 weeks ago


    Markham, Canada Venture Computers of Canada Inc. Full time

    It's an exciting time at Venture as we are expanding and rebranding - moving to a new office space in Markham! If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply. The Role We're currently looking for an IT Support Technician to join our team! This opportunity is ideal if you're someone who wants to...

  • L1 Support Technician

    3 weeks ago


    Markham, Canada Venture Computers of Canada Inc. Full time

    Venture IT Managed Services: Join Our Dynamic Team! At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • IT Support Technician

    2 weeks ago


    Markham, Canada Rational Business Solutions Full time

    **Job description** Come join our team of qualified professionals providing excellent computer and networking support to companies in the GTA. We have a strong customer base in the medical industry along with many other clients in various other industries. **Responsibilities** - Provide extensive remote assistance to clients with all their computer support...


  • Markham, Canada Iron Service Global Inc Full time

    As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management using positive and clear...


  • Markham, Canada Iron Service Global Inc Full time

    **General Description**: As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service. Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management...


  • Markham, Canada Iron Service Global Inc Full time

    As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service. Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management using positive and clear...


  • Markham, Canada FA ENTERPRISE SYSTEM INC. Full time

    AUKFA INC. located in Markham Ontario is hiring a User support technician with hourly rate of $35.00. Job Requirements: Languages Proficiency in English Education College/CEGEP Experience Over 2 years **Responsibilities**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...


  • Markham, Canada AVI-SPL Full time

    Description: The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who...

  • L1 Support Technician

    3 weeks ago


    Markham, Canada Venture Co Full time

    Venture IT Managed Services: Join Our Dynamic Team! At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • IT Support Technician

    4 weeks ago


    Markham, Canada Planview Utility Services Full time

    **IT Support Technician** - **Come work at a rapidly growing engineering firm that is staffed with industry experts, has great benefits, and prides itself on developing our people.**_ **The Company** Planview Utility Services is an engineering firm that provides engineering design, sub-surface investigation and geographical information related services to...


  • Markham, Canada exp Full time

    Service Desk Technician **Markham, ON** Are you ready to design your future? Be our next **Service Desk Technician! **Your work environment at EXP!** EXP is looking for a **Service Desk Technician 2/End User Support **for our Markham ON, office. The Level II Service Desk Technician’s role is to ensure proper computer operation and access to systems so...


  • Markham, Canada EXP Full time

    Service Desk Technician Markham, ON Are you ready to design your future? Be our next Service Desk Technician! Your work environment at EXP! EXP is looking for a  Service Desk Technician 2/End User Support  for our Markham ON, office. The Level II Service Desk Technician’s role is to ensure proper computer operation and access to systems so...


  • Markham, Canada AVI-SPL Full time

    Description: The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. **Day-To-Day Responsibilities**: - ** End User Support/Incident...