Technician, Onsite Support
6 days ago
Description:
The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
**Day-To-Day Responsibilities**:
- **
End User Support/Incident Management**: Direct support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
- ** Level 1 and 2 Support**:Provide level 1 triage support for all reported incidents. Provide Level 2 break/fix support of audio-visual systems following a failure with the support of AVI SPL technical resources where applicable.
- ** System Checks**: Operational checks of system(s) functionality and preparedness. Ensure that all technologies meet or exceed client standards.
- ** Preventive Maintenance**: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
- ** Equipment Repair**: Coordination of repairs to system components.
- **Reporting**: Record the metrics and report KPIs relevant to the services delivered.
- **Inventory Management**: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
- ** Typical AV Technical Activities**:
- Read and interpret electronic, signal flow schematics and architectural blueprints
- Use hand tools, power tools and testing equipment to (include) soldering, crimping various type of connectors along with various other AV systems related tasks
- Basic mechanical fabrication and basic rack wiring
**Items to Consider**:
- This role is located in Toronto, Ontario.
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will work on customer sites and may deal with a construction site type of work environment.
**WHAT WE’RE LOOKING FOR**
**Must-Haves**:
- Work at Heights, Fall Arrest and Elevated Work Platform experience and certification required.
- Comprehensive understanding and familiarity of basic signal flow for audio, video and control technologies.
- Ability to work and think independently and meet critical deadlines in a high paced environment.
- Ability to effectively communicate with employees, customers and colleagues.
**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
**MORE ABOUT US**
At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.
We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.
In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.
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