IT Support Admin

6 months ago

Edmonton, Canada RESA Canada, Inc Full time

**Position Summary**

The primary responsibility of the IT Support Administrator is to ensure that the day-to-day network infrastructure and systems support needs for **RESA Power** employees are being met. The IT Support Administrator will be responsible for maintaining and enhancing our IT infrastructure, with a particular emphasis on supporting our Help Desk team, providing expert-level support as needed, managing office moves, acquisition integrations, and overseeing the ordering and deployment of user computer equipment. This position will report to the CIO.

**Responsibilities**:

- Help Desk Team Support: Actively monitor and guide the Help Desk team's performance. Ensure efficient resolution of level 1 and 2 support issues, stepping in to provide guidance when complex or critical issues arise.
- Advanced Technical Support: Provide level 3 technical support for a wide range of hardware and software issues. Utilize advanced troubleshooting skills to resolve complex network, server, and security issues.
- User Computer Equipment Management: Oversee the ordering of user computer equipment. Ensure that the Help Desk team configures and deploys this equipment efficiently and on schedule, maintaining the highest standards of user satisfaction and system performance.
- Office Moves & Acquisition Integrations: Lead the planning and execution of office relocations and IT integrations for acquisitions. Ensure seamless transition and mínimal disruption to IT services during these changes.
- Project Management: Manage multiple projects, set priorities, and meet deadlines. Coordinate with various departments and external vendors to ensure IT needs are met efficiently and effectively.
- Security & Compliance: Maintain security of all data proprietary to the company and provide for the complete backup of all computer systems in case of system failure or disaster.
- Documentation & Training: Document system configurations and procedures. Provide training and support to IT staff and end-users.
- Continuous Improvement: Stay informed of the latest developments in IT technology and infrastructure. Suggest improvements to ensure the most effective systems are in place.
- Other duties as assigned.

**Required Experience and Qualifications**:

- Bachelor’s degree in related field or equivalent experience and minimum of 5 years of experience in user and computer support.
- Minimum of 5 years of experience in user and computer support.
- Minimum of 3 years of experience in system administration, including experience in supporting a help desk team.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with script writing, project management software, and cloud services.
- Proven ability to manage office moves and IT aspects of business acquisitions.
- Excellent problem-solving skills and the ability to prioritize and handle multiple tasks.
- Excellent communication and interpersonal skills.
- For positions that utilize a company vehicle, will be required to have a valid driver’s license.
- Microsoft Windows 10, Office 365, and Azure Active Directory Services
- Microsoft Server Operating System 2019
- VMWare including vCenter and VEEAM
- Enterprise Monitoring Tools
- Enterprise Security and Malware Tools
- Cisco Meraki Systems

**Who we are**

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade

**Our Mission**

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

**Our Vision**

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

**Core Cultural Competencies**

**We do it right**
- We pride ourselves on our integrity and expertise. We don’t cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume

unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.

**We are customer driven**
- Our number one concern is our customer and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (exampl

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