Content Marketing Specialist

2 weeks ago

Oakville, Canada ShipTime Canada Inc. Full time

**About Paid Inc. & ShipTime**

Together, **ShipTime & Paid Inc.** push the boundaries of what shipping and eCommerce can do for small and medium businesses. We aim to provide all the pricing, service and logístical information businesses need to make informed logístical decisions.

**About the Role**

**Salary**: 60-65K CAD based on experience

Location: Hybrid

Interviews will be conducted via video conference. Our office is located in Oakville, ON.

Working directly with the Marketing Manager the Content Marketing Specialist will be the primary creator of advertising media for the company. They will be responsible for both the copy and graphics

**Key Responsibilities**:

- Understand customers’ needs to ensure excellent service standards.
- Resolve customer requests that you are accountable for with appropriate solutions.
- Interface with other parts of the organization, as needed.
- Respond to customers within target SLAs.
- Effectively manage incoming calls, chats, and tickets simultaneously.
- Build sustainable relationships and trust with our customers.
- Have a high level of initiative and the ability to work independently within a team.

**Benefits**:

- Ample Free Parking.
- Convenient for Bus Routes.
- Health Benefits (medical, dental, vision).
- Ongoing training and learning opportunities.
- Personal and professional growth. Our company is small and growing quickly
- Well-stocked snacks, tea/coffee bar.
- Flexible work-from-home arrangements.

**Skills & Qualifications**:

- Must have a High School diploma (or equivalent).
- Able to work with multiple screens and systems concurrently.
- Call Center experience is an asset, but not required.
- Strong verbal and written communication skills in French and English.
- Strong analytical and problem-solving skills.
- Empathetic, responsive, and resourceful.

**At ShipTime, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.**

**Salary**: $60,000.00-$65,000.00 per year

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