Account Director

3 weeks ago

Toronto, Canada Adjust Your Set, North America Full time

**About the role**:
The **Account Director** leads the team to create impactful and effective work across the portfolio of brands. The role delivers an exceptional level of strategic thinking, client service and creative thinking as we build a new studio for our clients. The **Account Director** develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor.

Reporting to the Sr Business Director, the Account Director directly oversees a Project Manager and is part of the leadership team overseeing the Canadian studio. This role is part of the wider North America team serving the US and Canada. This is a global account with studios across the world that operate as part of a global network. This is a client-facing 60/40 hybrid role (remote and in-office). You will partner daily with regional teammates across project management, copy, and production.

**What you will be doing**:

- Work in true collaboration with the client and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible
- Develop client relationships as part of the business pipeline
- Managing projects from beginning to end with clear communication on a regular basis on milestones, targets, goals and deadlines
- Own the execution of projects and client satisfaction through catchups with job owners and the weekly account/project management status
- Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Sr Business Director to rectify.
- Partner with the Art Director on the overall management of the studio team as well as large scale projects with clients
- Manage the project list and demand planning for the annual year scope of work in partnership with the Sr Business Director

**What you need to be great in this role**:

- Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
- Excellent account leadership skills with developed creative judgment, strategic thinking, talent management and business growth
- First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
- The ability to manage and develop junior team members
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- Highly creative with the ability to generate ideas and practically contribute to studio output.
- Experience in CPG - Alc Bev preferred
- Experience working within a portfolio of brands
- 7+ years of relevant experience within Account Management

**Req ID: 9263**:
**#LI-FD1** **#**LI-**midsenior**:
**About Adjust Your Set**:
We believe that agencies work better inside a brand's organization - delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join Adjust Your Set come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, Inside Ideas may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best - we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
- Our Values and how to live them_
- **Ambition.** You look for opportunities to deliver greater value to those around you
- **Imagination. **You identify a range of solutions to problems
- **Inspiration.** You lead by example and encourage others
- **Inclusion. **You are actively pro-inclusive and anti-racist across our community, clients and creations
- **Learning**. You have excellent listening skills that helps you to learn from our clients and those around you
- **Results.** You accept responsibility for your actions
- We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect e

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