Account Director

2 days ago

Toronto, Canada MiQ Digital Full time

Toronto

**Role**: Account Director

**Location**: Toronto, Canada

**What you’ll do**
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Director in Account Management department, you’ll have the chance to focus on the following:

- People Management
- Creating and maintaining operational excellence in the day-to-day workflow of the Account Management team including training and support with daily tasks
- Establishing clear expectations of the role and responsibilities for Account Managers and/or any direct reports
- Act as the escalation point with internal team challenges with the Group Account Director or appropriate stakeholders. Identify and provide coaching and professional development opportunities for Account Managers, Account Executives and Account Coordinators and help to identify any gaps in career development. - Client Servicing & Relationships
- Act as a main point of contact with previously identified accounts and agencies providing short term and long term strategies based on clients business needs and challenges.
- Identify and develop analytics solutions with your commercial lead for clients outside of traditional media to support MiQ’s growth objectives.
- Act as the key stakeholder with commercial lead providing strategic guidance on RFP responses on accounts held by the commercial lead or accounts where the Account Director is the main point of contact.
- Overseeing the post-sales process, ensuring world-class servicing and output at every stage of the client lifecycle
- Manage, maintain/develop strong relationships with key client stakeholders through strategic thinking and developing relationship as a trusted partner
- Growth mindset for the account management function: seek to grow accounts from small/new spenders into key accounts through excellence in execution, insights and deep client knowledge, assisting the commercial lead in identifying new opportunities for increased revenue potential.
- Act as the escalation point for troubleshooting client requests and the communication to all key stakeholders
- Lead/support the development and presentation of quarterly client QBR’s
- Ensure the fulfilment of SLA/MSAs where applicable through conscientious management of client and MiQ deliverables.
- Lead / support with annual SLA/MSA negotiations
- Campaign & Insight Management
- Overseeing and ensuring operational excellence across each stage of the campaign lifecycle including insight reports.
- Supporting advanced troubleshooting requirements for the team and alleviating the trading and product teams from technical troubleshooting where possible based on industry best practices.
- Identifying and securing upweight and resell opportunities through strategic thinking and strong client relationships and understanding of their business challenges and needs
- Thought Leadership
- Act as a trusted advisor to stakeholders, clients and the team; sought out as a sounding board and industry expert both internally and externally.
- Honestly and proactively challenge internal/external stakeholders’ ideas, systems and tools - putting forward solutions to address pain points and drive improvements.
- Gain deep knowledge of client challenges and work with the commercial lead (where applicable) to help solve and deliver best in class solutions.
- Ensure continuous upskilling in direct reports on knowledge of MiQ products and solutions and digital ad industry knowledge and understanding.
- Innovation
- Consistently suggest novel approaches for all types of challenges; at the same time helping to drive a culture of innovation amongst team members
- Proactively seek to pilot, validate, and improve new ideas or methods and be willing to take calculated risks
- Share new ways of working with commercial and trading to drive operational performance and excellence.
- Strategy and Commercial
- Work alongside commercial, tech and product teams to scope out the business opportunity and commercial models with new channel partnerships
- Work on revenue, profit forecasting, commentary on progress and new opportunities
- Identify risks to business, right to play, and competitive insight to craft winning strategy
- Being agile with the ability to pivot against fast changing market opportunity

**What you’ll bring**
- At least 5+ years of experience in the programmatic media and/or ad tech space.
- At least 3+ years client facing experience working in a team environment
- Demonstrated ability to manage and develop people in a junior to early managerial capacity
- Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
- Strong hands-on knowledge of Microsoft Office (excel, Powerpoint)
- Ability to meet tight deadlines and prioritize

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