Assistant Manager, Operations
1 month ago
At East Penn Canada, our people are the heart of our company. We currently have an opportunity for a highly motivated, team orientated **Warehouse Assistant Manager **to join our Operations team**.**
**At East Penn we are dedicated to recognizing & rewarding our employees by offering**:
- Great Pay
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent Company Paid Benefit Program including Employee Assistance Program
- Tuition Reimbursement
- Opportunities for Advancement
- Job Related Training
**Duties & Responsibilities**
- Ensure proper flow of daily planning & effective scheduling of work / tasks for Customer Care Team and Delivery & Recovery Team based on workloads & customer requirements.
- Ensure proper follow ups on implementation of procedures for automotive warranty returns inspections and repairs on a timely basis
- Receive & effectively implement inventory control procedures regarding daily planning & customer fulfillments.
- Liaise between Sales Representatives & Operations for overall effective support to the sales function & customers.
- Taking & effectively responding to escalated and/or more complex customer inquiries & concerns.
- Effectively establish & communicate performance expectations, providing constructive feedback when needed.
- Work with the Manager, Operations to identify training and development needs and plans for closing gaps.
**Experience, Skills & Competencies**
- 3-5 years’ experience managing people
- Four to seven years related experience, preferably in a warehouse or distribution setting.
- 1-2 years of SAP Experience
- Additional sales, customer service and technical training an asset.
- Automotive of industrial product experience an asset
**Other Considerations**
- Background checks including criminal checks & employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
Work Location: One location
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