Service Advisor

4 weeks ago


Waterloo, Canada German Autotech Inc Full time

**About us**

**German Autotech is a family owned and operated local business serving Kitchener-Waterloo since 2009. German Autotech specializes in the service and repair of automobiles that we were passionate about, Porsche, BMW, Audi, Volkswagen, and Mini. We wanted to concentrate our knowledge and expertise on German automobiles in order to offer our clients superior service and affordable rates. Our specialization means that we can offer a full range of maintenance and repair services for Porsche, BMW, Audi, Volkswagen, and Mini owners.**

**The Service Advisor has a wide variety of responsibilities, including but not exclusive to**:

- **Estimating the cost and time needed for a wide range of repairs**:

- **Welcoming customers and discussing their needs**:

- **Answering customer inquiries, either in person or on the phone**:

- **Develop repair estimates by taking the cost of materials, supplies, and labour into consideration**:

- **Prepare repair orders by detailing the vehicle’s problems or symptoms**:

- **Maintaining automotive records by keeping track of problems and corrective actions**:

- **Advising customers how to maintain their vehicle**

**Qualifications**:

- **Valid Ontario Driver's License and clean driver record is an asset**:

- **Appointment booking experience in a busy shop or dealership is an asset**:

- **Excellent written and verbal communication skills**:

- **Interacts with customers in a kind, empathetic, and professional manner**:

- **Ability to handle a high volume of customers/appointments without sacrificing accuracy**:

- **Detail orientated and highly organized**:

- **Team player who knowledge shares with peers and manager**:

- **Computer proficiency required**

**Salary**: $40,000.00-$80,000.00 per year

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location


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