Client Service Representative

4 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Client Support Representative provides a welcoming orientation to all front desk interactions appropriately solving the issue or referring to the right resource. Solving the issue often includes assisting clients with finding appropriate resources from the print collection and/or suggesting appropriate workshops, events or individual advising options. Administrative support for workshops and presentations and other projects as assigned.

**Responsibilities**:
Welcoming orientation to all front desk interactions, ensuring service meets or exceeds defined standards
- Deliver service to clearly defined and agreed-to standards (e.g. impression management, ease-of-interaction, triage excellence, one-and-done, response time, accuracy, completeness, consistency)
- Assess stakeholder need and recommend next steps including appropriate Centre for Career Action resources, program or service, off campus Co-operative Education staff, Faculty Undergrad offices, other departments on campus, or external resources

Administrative coordination and resource allocation
- Provide administrative support for the Centre and the team (e.g., shelf reading, conducting inventory of materials including handouts, ordering supplies, providing guidance to student volunteers, electronic communications and workshop support)
- Manage drop-in scheduling with MS Access; troubleshoot database issues and implement process improvements for better service delivery
- Coordinate appointment scheduling for team of 10+ advisors using MS Outlook
- Manage and record cash/debit/credit payments for workshops, assessments, and alumni appointments
- Send appointment surveys to all clients using Qualtrics
- Reconcile P-card expenses on monthly basis

Event assistance
- Book rooms and manage other administrative tasks for panels, presentations, workshops, and other projects as required
- Coordinate workshop/panel sign advertisements and monitor scheduling conflicts

Qualifications:

- College diploma, equivalent education and/or experience; university undergraduate degree preferred
- 1+ years of customer service experience including demonstrated experience dealing with difficult clients, deescalating emotionally charged situations, and resolving client issues in a timely and effective manner
- Previous experience in a university work environment is preferred
- Experience working with international students preferred
- Experience with Qualtrics is preferred
- Requires effective probing and triaging skills in order to resolve issues with advisors, staff, alumni and students
- Must have a superior customer service orientation and strong communication skills
- The Service Representative needs to listen effectively to determine level of urgency and triage client need appropriately
- Demonstrated computer literacy MS Outlook, Word, Excel and PowerPoint; knowledge of MS Access database an asset; high level expertise with employment system (such as WaterlooWorks) is preferred
- Ability to quickly learn new communication software
- Ability to build strong relationships with all staff and many other internal & external UWaterloo contacts
- Understands the concept of customer service while being cost effective and ensuring employers, alumni, staff and students self-serve when appropriate
- Demonstrated ability to work well independently and in a small and large team environment
- Understanding of the needs/wants of the student population

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

  • Client Care Representative

    4 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    6 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Service Assistant

    5 days ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...

  • Client Care Representative

    6 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Service Specialist

    4 days ago

    Waterloo, Canada People Corporation Full time

    We are seeking Client Service Specialists to join our team in Waterloo, ON. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. We are in search of a...

  • Client Service Assistant

    4 weeks ago

    Waterloo, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Bilingual Client Care Representative

    3 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    6 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Services Officer

    1 day ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Financial Service Representative

    3 weeks ago

    Waterloo, ON, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted Yesterday job requisition id 2409783 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking team, you’ll...

  • Account Representative

    7 days ago

    Waterloo, Canada Riverside Millwork Group Full time

    Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career. Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values...

  • Account Representative

    4 days ago

    Waterloo, Canada RIVERSIDE MILLWORK GROUP INC Full time

    Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career. Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values...

  • Route Driver Service Representative

    2 weeks ago

    Waterloo, Canada Swan Dust Control Full time

    Founded in 1975, Swan Dust Control is a Canadian established company and a leading service provider in supplying Ontario businesses with entrance mats/ treated dust mop solutions and ancillary products, sustaining a cleaner, safer working environment for our clientele, their employees and customers. We have three locations; Waterloo, London and Brampton. At...

  • Financial Service Representative

    3 weeks ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted Yesterday job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Financial Service Representative

    3 weeks ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted Yesterday job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Financial Service Representative

    3 weeks ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted Yesterday job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Financial Service Representative

    2 weeks ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted 5 Days Ago job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Financial Service Representative

    1 week ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted 5 Days Ago job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Financial Service Representative

    2 weeks ago

    Waterloo, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Representative - Waterloo, Quebec page is loaded Financial Service Representative - Waterloo, Quebec Apply locations Waterloo, QC time type Full time posted on Posted 5 Days Ago job requisition id 2409783 We’re building a relationship-oriented bank for the...

  • Sales Representative

    7 days ago

    Waterloo, Canada Smartec Solutions Full time

    **Company Name: Smartec Solutions** **Title : Sales Representative** **Location : Waterloo or Kitchener, ON** **Our Target**: - **B2B**: - **B2C** **Description**: We're looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. You will provide complete and appropriate...