Implementation Project Manager
1 month ago
LBMX is growing again...
We are seeking a **Implementation Project Manager.**
**Position Description**:
The Implementation Project Manager at LBMX works directly with existing, and new clients, to adapt our software systems to meet the client’s needs. As an implementation project manager, your duties are to lead the installation and customization of LBMX software offerings to meet the client’s technical needs.
You will work closely with the client and Sales Engineering team to implement their vision by collecting data, customizing features, defining, and executing project objectives, providing training/demos and will be responsible for providing the highest level of customer experience through excellent service and efficient implementation of LBMX software offerings.
**Responsibilities**:
- Act as the primary point of contact for clients in the implementation phase of the project
- Execute technical and business objectives based on the scope of the implementation project, to deliver high-quality standards and exceed client expectations
- Assess individual client needs to customize the project to fit their unique objective
- Review pre-existing client data, design custom interfaces, modify metrics and create custom reports
- Conduct customized training sessions/demonstrations via online webinars or in-person, when possible
- Develop project plans, maintain accurate project status, and provide regular updates to stakeholders
- Install, configure, and maintain LBMX’s suite of products, services, and systems
- Maintain an in-depth understanding of LBMX’s suite of products, services, and systems
- Manage multiple customer onboarding projects simultaneously from start to finish
- Investigate and/or escalate customers’ technical issues and ensure its resolution
- Work closely with Sales and Support to ensure a seamless handoff and to set reasonable expectations and timelines regarding project implementation
- Work with the Development team to provide customer feedback, helping to continuously provide relevant and high-impact products for clients
- Other duties as assigned
**Requirements**:
- Need to Have_
- 2+ years experience as an implementation specialist or technical project manager
- Ample experience in a B2B customer-centric environment
- Customer service or client management experience
- Experience Installing and configuring software systems
- Excellent oral and written English communication skills
- Excellent project management skills
- Post
- Secondary Education (college or university)
- Strong level of ownership, autonomy, and drive
- Nice to Have_
- PMP
- SQL
- Experience in a SaaS organization
**The Perks of Working with us**
- Competitive salary and benefits including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- A healthy work/life balance
- Flexible Summer Hours
- $500 Staples Allowance for new hires
- Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
- Winner of Canada's Top 100 Small & Medium Employers (2024)
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