Front Desk Agent

3 weeks ago


Cranbrook, Canada The Baker Hotel Full time

**About us**

The Baker Hotel is a small business in Cranbrook, BC. We are professional, customer-centric, innovative, and our goal is to The Baker Hotel offers a premium hotel experience without premium prices. We are seeking personable customer service oriented people who love to assist hotel guests in having a Remarkable Experience when they visit Cranbrook..

Our work environment includes:

- Growth opportunities
- Casual work attire
- Flexible working hours
- Company perks
- Relaxed atmosphere

**Responsibilities**:

- Answer phones, direct calls to appropriate department, and, accept phone in reservations, enquiries, cancellations, and general information.
- Greet incoming guests and potential clients with a smile.
- Operate front desk computer, including system maintenance and general office duties.
- Must be fluent in Cloud based reservation platforms such as Cloudbeds.
- Answer questions from guests and provide information about the hotel and services.
- Complete various administrative tasks.
- Maintain cleanliness of your workplace surroundings.
- Resolve issues or complaints.
- Communicate effectively with other team members, vendors, hotel departments, etc.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Retention bonus

Ability to commute/relocate:

- Cranbrook, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you a Canadian citizen and do you live in Canada?

**Experience**:

- Hotel Front Desk: 3 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location


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