Guest Service Agent

3 weeks ago

Cranbrook, Canada St. Eugene Golf Resort and Casino Full time

Come on down to the annual CRANBROOK Hiring & Post-Secondary Education Expo on Thursday, MAY 30 th , 2024, from 11:00 a.m. - 3:00 p.m. at the Cranbrook Curling Rink 1777 2St. N., Cranbrook - . Come dressed for success with your resume in hand for an opportunity to meet a live recruiter. Free Admission and Open to the public.

Position: Guest Service Agents

Salary: $17.88-$19.90/Hr

Reporting to the Front Office Leadership team, our Guest Service Agents (GSAs) are the ambassadors of the hospitality, story & culture of St. Eugene Golf Resort & Casino. All members of the Front Office Team hold the responsibilities of: seeking out and acting upon ways to improve their guests' stay; responding to and delivering on guest requests and inquiries; ensuring their guests are their first priority; maintaining the office operations with speed, accuracy and completeness; and enjoying their work. GSAs are the first and last impression of St. Eugene - they start with their warm greeting and professional check-in; they build relationships throughout their guests' stay with their authentic interactions, facilitating of requests and sharing of information; and they part ways with their guests providing an accurate check-out and extending an invitation to return.

Qualifications

The successful candidate will hold a Grade 12 Diploma; be bondable; have a passion for creating and delivering exceptional guest/customer/client experiences; be comfortable working in a high paced guest facing environment; be technically competent in computer use; and hold an excellent command of verbal and written communication. Formal education and/or work experience in the Hospitality/Tourism industry an asset. Experience with Maestro PMS or comparable Property Management Software preferred.

Competencies

The successful candidate will, at the end of their probationary period, be:

  • A punctual, reliable, honest, well-presented, dynamic, open minded and passionate team-player.
  • Committed to providing their guests a refined, seamless and memorable experience that exceeds their expectations.
  • Willing and able to gain a deep knowledge of Maestro PMS & Microsoft Office Suite and use their functions in line with Department Best Practices.
  • Self motivated to work with diligence, integrity, accuracy, speed and completeness
  • Able to identify social cues and express empathy while listening to a guest request or issue, then use this information to provide a personalized, successful resolution.
  • Able to remain professional, calm and in control in a high pressure, high workload environment by engaging organizational skills, multi-tasking techniques and an established internal confidence.
  • Able to effectively communicate and liaise with guests and hotel partners in person and via phone and email with professionalism.
  • Able to warmly and authentically interact with their guests, providing direction and information and upselling Resort activities.
  • Able to accurately comprehend, calculate, communicate and process a variety of different billing, rates & folio structures.
  • Able to stand for long periods of time and lift objects up to 50lbs. Conditions of Employment

    The nature of a 24/7 department calls upon all Front Office Employees to cover a range of shifts including, but not limited to; regular evening and weekend work, holidays, late nights, early mornings, and overnight shifts. This position is subject to a 90 day probationary period, during which time training must be completed in AM, PM, Night Audit & Reservations shifts.

    Application Process

    Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications.

    E-mail:

    Please insert "GSA" in the subject line of your email

    This competition may be used to create an eligibility list for permanent, term and acting positions.

    We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

    "We are creating a destination of choice, in harmony of Mother Earth and our Indigenous culture, while providing for our families and enriching our community"

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