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Hotel Operations Manager

4 months ago

Cranbrook, Canada Heritage Inn Hotel & Convention Centre Full time

**ABOUT the Position**:
Reporting to the VP of Operations, the Hotel Operations Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance and front of the house.

**Responsibilities**:

- Leading, planning, organizing, and directing of hotel services, including front desk, meetings/banquet/food/beverage, sales, housekeeping, maintenance and accounting
- Ensuring excellent customer service to all guests
- Maximizing profitability through revenues and cost and labour control by overseeing revenues and expenses and working within budgets
- Participating in sales and revenue strategies
- Assisting in the development of the annual budget, business and marketing plans in order to implement and monitor such plans and participate in local and regional sales and marketing efforts
- Developing and maintaining business through rapport and connection with the local community

**ABOUT You**

You are a hardworking, knowledgeable and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service Industry with 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a ‘willingness to learn’ and ownership attitude and have related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

Financial planning and budgeting experience will be considered an asset.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills.

**ABOUT The Compensation**

Compensation and benefits package commensurate with experience. Details will be discussed in the interview process.

Benefits also include wholesale purchasing.

**ABOUT The Next Steps**

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Work Location: In person