Assistant Manager, Event Services Set-up

1 week ago

Winnipeg, Canada RBC Convention Centre Winnipeg Full time

The RBC Convention Centre Winnipeg has an opening for the position of:
**Assistant Manager, Facility Services**
**Full-time Salaried Position**

**About Us**:Imagine yourself here Located in the heart of downtown Winnipeg, the RBC Convention Centre stands as the premier event facility. With the right space, creative expertise, and dedicated staff, we pride ourselves on delivering exceptional guest experiences

**Position Overview**: Reporting to the Manager, Facility Services, the Assistant Manager, Facility Services will play a crucial role in overseeing the planning and execution of set-up services for all events. This position requires a highly organized individual with strong attention to detail ensuring all set-up logistics for events are efficiently coordinated for a flawless guest experience.

**Primary Functions and Responsibilities**:

- Collaborates with clients to ensure all physical event arrangements, including set-up (equipment delivery, setting, and removal) and EVS (cleaning and floor maintenance), meet their satisfaction.
- Assists in the planning, organizing and the directing of team members to ensure the highest degree of customer satisfaction through the efficient and effective delivery of set-up services.
- Supervises and supports set-up and EVS staff in daily activities, ensuring efficient and effective delivery of services, while maintaining high standards of professionalism, customer service, accuracy (furniture and equipment sets), and cleanliness (EVS tasks).
- Oversees and assigns daily tasks for shift leads, ensuring smooth communication and coordination within the Set-up department and adherence to established procedures.
- Assists in leading weekly AV and events meetings, ensuring effective communication and coordination of plans across all impacted departments
- Supervises set-up staff in line with established procedures, and adherence to the Collective Agreement.
- Supervises cleaning and upkeep efforts tied to pre-function space floors and carpeting as well as the surrounding grounds of the facility as necessary.
- Assists in payroll functions, such as scheduling, time log approval, overtime, and leave requests.
- Maintains and updates equipment inventory, ensuring proper maintenance, and communicate damages or shortages to initiate repair/replacement processes.
- Promotes safety practices and contribute to a positive guest experience within the department.
- Develops and enforces standard operating procedures and participate in ongoing training initiatives.
- Completes regular building inspections and ensure the timely resolution of outstanding items.

**Qualifications and Requirements**:

- Minimum three (3) years of experience in the hospitality industry, preferably in event set-up and client services, within a large, multi-purpose event facility.
- Minimum of one (1) year of experience in a supervisory capacity.
- Advanced organization and problem-solving skills with an ability to handle high stress situations.
- Excellent communication skills, with the ability to work effectively in a team environment and interact with all department levels and staff.
- Familiarity of MS Suite (Word/Excel), Teams, Outlook and event management/floor plan programs is an asset.
- A strong guest service approach with a commitment to delivering exceptional experiences.
- Requires open availability; ability to work mornings, evenings, late nights, weekends, and holidays.
- High school diploma or equivalent.
- Must be legally eligible to work in Canada.

**Come join our team as we create outstanding experiences, every event, every guest, every day.**

The RBC Convention Centre Winnipeg is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, age, genetic information, status a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable law. If you require accommodation during the recruitment process, please let us know.

The RBC Convention Centre has a vaccination policy in place. All applicants are required to comply with this policy, and it will be administered in accordance with the Human Rights Code.

Work Location: In person

Application deadline: 2025-01-10

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