Investigators - Ombudsman Act, Access and Privacy

3 weeks ago

Winnipeg, Canada Manitoba Government Full time

**Investigators - Ombudsman Act, Access and Privacy and/or Public Interest Disclosure Act**:
P5 Professional Officer 5

Regular/full-time

3 Positions

Office of the Ombudsman

Ombudsman, Access and Privacy and/or Public Interest Disclosure Divisions

Winnipeg MB

Advertisement Number: 42921

Salary(s): P5 $67,463.00 - $81,780.00 per year

Closing Date: May 23, 2024

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

The Manitoba Ombudsman is an Independent Officer of the Legislative Assembly with oversight responsibilities under _The Ombudsman Act_, _The Freedom of Information and Protection of Privacy Act (FIPPA)_, _The Personal Health Information Act (PHIA)_, and _The Public Interest Disclosure (Whistleblower Protection) Act (PIDA)_. The Ombudsman resolves or investigates complaints about administrative decisions of provincial departments, agencies, boards, and commissions, municipalities, trustees and other public bodies about matters of fairness, access to information, protection of privacy, and wrongdoing. The Ombudsman has broad authority to investigate on her own initiative; to comment on privacy implications of proposed programs/services; to comment on the administration of the legislation and the policies and procedures to handle wrongdoing disclosures; to conduct audits and monitor compliance with FIPPA/PHIA; and to report publicly on matters in the public interest. The Ombudsman provides information and educational services about the Acts and the role of the office to public bodies, and the Legislative Assembly.

Under the authority of the Ombudsman, Investigators are delegated the authority to resolve serious problems by conducting impartial investigations. Investigators play a role in making recommendations to improve the delivery of public programs and services, and promote compliance with legislative requirements.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Satisfactory Criminal Record Check, Child Abuse and Adult Abuse Registry Checks
- A valid driver’s license, access to a vehicle, and the ability to travel within Manitoba

Qualifications:
Essential:

- Post-secondary degree (eg. public or business administration, law, social sciences or a relevant specialized discipline) and several years of experience in a related field. A combination of suitable education and experience may be considered.
- Experience and demonstrated skills in conducting in-depth investigations or audits such as workplace or compliance investigations, developing and/or evaluating public programs, or undertaking extensive research.
- Exceptional problem solving, conflict resolution and facilitation skills.
- Ability to communicate effectively on matters which are sensitive and complex in nature with parties of differing backgrounds and interests.
- Ability to represent the Office with integrity, demonstrate and promote ethical behaviour, sound judgment, fairness, accountability, and transparency.
- Strong written communication skills. Experience effectively communicating and preparing communications/briefing material and comprehensive reports, including providing recommendations on matters which are sensitive and complex in nature.
- Strong interpersonal skills with the ability to establish and maintain good working relationships with public bodies, trustees and the public.
- Strong organizational skills including the ability to work independently while managing a workload with competing priorities, expectations and deadlines.

Desired:

- Knowledge and understanding of the role of the Ombudsman and its mandates under _The Ombudsman Act, FIPPA, PHIA, and PIDA_.
- Understanding of the _Principles of Procedural Fairness and Natural Justice_ and the _Principles of Fair Information Practices _and the ability to demonstrate the applicability of these principles to decisions and programs of public bodies or trustees.
- Experience in the public sector, health care sector, municipal governments, non-profit sector and experience working with Indigenous communities.
- The ability to communicate in French is considered an asset.

**Duties**:
Reporting to the Manager of Investigations, the Investigator will be assigned to work under one of the mandates of the Office, to investigate complaints under _The Ombudsman Act, The _Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act (PHIA)_ or _The Public

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