Bilingual Client Service Specialist

7 months ago

Vancouver, Canada FIRST Insurance Funding of Canada Full time

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $50 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We have a comprehensive benefit package including:

- Health Benefits: including medical, dental, vision, life, and health spending account
- Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
- Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?
- We have a culture that encourages an entrepreneurial spirit
- We offer multiple opportunities for development and upward mobility

What You’ll Do
- Provide extraordinary level of customer service to brokers and clients.
- Follow through on all actions within the agreed timelines with the client providing same day service and managing the client’s expectations of next steps
- Immediately escalate serious complaints or issues that you are not equipped to deal with.
- Liaise with colleagues or leaders to find the best solutions to customer’s issues
- Identify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarize yourself with new products and services as they are introduced.
- Ensure all information is 100% accurate the first time and all client interactions are well documented
- Provide brokers with FirstInsite web support (navigation, password changes, etc.)
- Perform other related duties as required

Knowledge/Skills/Background
- Highly articulate with excellent verbal and written communication skills both in English and French
- Client service/Call Centre experience preferred
- Strong organizational and prioritization skills
- Be self-motivated and proactive
- Possess an energetic and enthusiastic approach to your work and a desire to go the extra mile in client service
- A strong team player, able to build relationships with team members and internal and external clients
- Display strong attention to detail and have good abstract reasoning skills
- Demonstrate a flexible attitude towards change and the ability to adapt to new situations
- Strong knowledge of Outlook, Excel and MS Word
- College or University Degree.
- 3-5 years of customer service experience ideally within the Insurance/Financial Services industry.
- Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

The expected salary range for this role is $25 - $31/hour. Compensation will be based on background and relevant experience

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