Collections Representative

6 months ago


Vaughan, Canada Provident Energy Management Inc Full time

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and sub-metering services.

Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We are focused on providing our team with professional development and growth opportunities along with challenging work and a supportive environment.

We are proud of our diversity and positive work culture where team members support each other. We have regular company and team-building events. We offer a competitive compensation and benefits package including a Health Spending Account, Group RRSP and Flex Days.

**ROLE**:
The Collections Representative is responsible for the timely collection, escalation, and resolution of all past due accounts. The position reports to the Collections Manager, and is directly responsible for the collection of a portfolio of customer accounts. The Collection Representative ensures all accounts receivable goals, objectives, and agreed upon levels of service are met.

**RESPONSIBILITIES**

**Essential Duties and Responsibilities **include, but are not limited to the following:

- Manage an assigned portfolio of customer accounts.
- Monitor and collect all past due invoices
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
- Investigate and resolve all short payments and deductions.
- Reconcile all customer accounts and process all credit notes, offsets, and refund requests.
- Record in a clear and concise manner all collection activities / comments and contact information.
- Ensure all Accounts Receivable policies and procedures are followed.
- Provide an accurate probability of bad debts on a monthly/quarterly basis.
- Provide a high level of customer service in a professional and courteous environment.
- Provide initiative and ideas on the improvement of work processes.
- Other duties as assigned to meet team objectives.

**REQUIREMENTS**
- A minimum of two (2) years’ work experience for a utility provider
- A minimum of two (2) years’ work experience in Credit and Collections
- Must be proficient in MS Office
- Ability to deliver exceptional customer service and collection results in a fast paced and changing environment
- Strong written & oral communication skills
- Self-motivated, well organized and the ability to learn quickly
- Excellent interpersonal skills with experience making a high volume of collection calls
- Energetic team player

**WORKING CONDITIONS**
- Office environment with frequent sitting at a desk
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.



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