Hotel Front Office/night Audit Guest Service Agent
7 months ago
Face of the Hotel. Ensure existing and prospective guests experience a genuine and attentive welcome and handling of their stay requirements with a high degree of hospitality professionalism. Must have highly skilled inter-personal communications verbally, through body language, written either in-person or through electronic communication.
Guest-centric. Able to assess each situation from the guest perspective and react positively to ensure all within our ability is taken care of for that guest.
Team player. Must always be supportive and operate in the best interest of team mates, the hotel, and the brand. Always taking 'the high road,' and choosing to do 'the right thing.' Typically at all times while on shift 'you' and your work space represent the hotel to everyone.
The team at Days Inn Brooks have achieved numerous top ten placements for guests service within the Days Inn Canada chain as well as the Chairman's Award for the past two years. We aspire to continue to move those accomplishments upward from there and require the type of team mate that is capable of helping us do so.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $15.75 per hour
**Benefits**:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
COVID regulations are continually being modified by government. We continue to comply with health regulations and brand requirements. This includes being responsible for your own personal safe and safe work area.
**Experience**:
- Hotel customer service: 1 year (preferred)
- customer service: 1 year (preferred)
**Language**:
- English fluently (required)
Work Location: In person
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