Operation Manager
5 days ago
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
**What You'll Do**
- You will prepare and interpret financial and operational reports, analyze data, and develop solutions to ensure operating goals are achieved
- You will assist the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
- You will develop and coach hourly employees on brand standards, internal policies and procedures, and other guest focused programs to exceed guest service standards.
- You will work with the General Manager to attract, hire, onboard and retain the best hourly talent
- You will work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments.
- You will help maintain compliance with Brand Standards, including all provincial, local and federal regulations
- You will demonstrate a strong commitment to guest satisfaction.
- You will perform other duties as required or assigned
**Who You Are**
- You have Min **1 years of experience** in the restaurant or hospitality industry; leadership/operations experience strongly preferred
- You are an effective communicator in English, both orally and in writing
- You have the agility to interpret and analyse financial statements
- You are a team player, collaborative and attentive
- You have excellent guest service and people skills
- You are self-motivated, organized, and able to multitask effectively
- You are licensed to operate an automobile without restrictions and have reliable transportation to meet banking obligations
**Job Types**: Full-time, Permanent
**Salary**: From $16.15 per hour
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overtime
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Alberta: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Restaurant management: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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