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On-site Solutions Associate

7 months ago

Winnipeg, Canada White Cap Canada Inc. Full time

A position at White Cap Canada (Brock White, National Concrete Accessories, and Brafasco) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Visit our websites to learn more about the White Cap Canada companies and to view our current career opportunities: Brock White Jobs - Brafasco - Jobs - Careers | NCA

**What we offer**:

- Monday to Friday, Day Shifts
- Full-Time
- Benefits (Medical, Dental, Vision) start on your first day.
- Vacation time
- Vast Career Development Opportunities
- 70+ Locations across Canada
- and MORE

**Major Tasks, Responsibilities**,
**and Key Accountabilities**
- Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
- Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
- Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints.
- Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
- Conducts weekly review with the manager to discuss metrics and deliverables and attends customer meetings.
- Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product.
- Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.

**Preferred Qualifications**
- 1+ years of sales or account management experience.
- In-depth knowledge of safety products/consumables.
- Experience with Vendor Managed Inventory.
- Must have a valid driver's License and acceptable motor vehicle record to meet carrier requirements.
- Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction, and industrial work environments.

**Nature and Scope**
- Selects correct processes from clearly prescribed rules, past practices, or instructions. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

**Work Environment**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Typically requires overnight travel less than 5% of the time.

**Education and Experience**
- HS Diploma or GED is strongly preferred. 0-2 years of experience in the area of responsibility.

**About White Cap Canada Inc.**:
A position at White Cap Canada isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees. In Canada, White Cap includes the Brafasco, NCA and Brock White brands. Together serving as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets. Why White Cap Canada: Comprehensive Benefits Package, Team Environment, RRSP Matching Plan, Internal Learning Centre for Career Development, Competitive Salary, Opportunities for Career Growth, Wellness Program AND Tuition Reimbursement